From Crest to the Core Part 5 — Commitment to Delighting Clients

In our journey to reaching the Crest (Gold) partnership status, customer satisfaction hasn’t just been a goal for us – it's a commitment, a promise. When we achieved Salesforce Crest partnership status, we knew that this achievement could not have been possible if we weren’t constantly asking ourselves: are we delivering excellence and doing all that we can to delight our customers?

While putting together a team for a project, proposing a project roadmap or a specific methodology, recommending one set of features to implement instead of another – every decision we make is guided by this core value:

“Service to our customers: Serve & delight customers with highest level of ownership, quality and commitment while striving towards achieving delivery excellence.”

Ownership

We believe that owning our clients' challenges and goals is the first step towards delivering exceptional service. When our clients trust us with their Salesforce needs, we embrace their vision as our own. Our team of dedicated professionals takes pride in going the extra mile to ensure that every project we undertake is executed with precision and care.

With one of our clients, a full service housing amenities provider, the production go-live was getting delayed. Our priority became investigating what the main challenge was and solving it. We realized that the client’s default model for project management – the Waterfall model – was not working for this project. Our team took ownership, presented its findings, and persuaded the client to switch to the Agile model, which resulted in a production go-live within a few months.

Commitment

We view every project as a long-term partnership, and our commitment extends beyond the completion of a project. Our team of experts is always available to answer questions, troubleshoot issues, and offer guidance. We stand by our clients' side, providing ongoing support, updates, and enhancements to ensure their Salesforce solutions evolve with their needs.

During a project with an electronic payment solution provider, the exact scope of work had not been laid out before the project started. But once the project started, new requirements started coming up. Our team anticipated that this would affect the timeline they had initially drawn out. Keeping our commitment to deploy the solution within a given timeframe, we added more resources and took measures needed to successfully deliver the project on time.

Quality

Quality is not just a buzzword for us; it's a way of life. We understand that in the world of Salesforce, the smallest detail can make a significant difference. From the initial consultation to the final implementation and ongoing support, quality control is integrated into every step of our process. We continuously strive to exceed our clients' expectations by delivering solutions that are not just effective but also efficient, scalable, and future-proof.

Thought Leadership

Thought leadership serves as a valuable resource for customers by providing education, guidance, inspiration, and access to a network of experts. It helps customers make more informed decisions, stay current in their industry, and continuously improve their knowledge and skills. The goal of thought leadership is not only to demonstrate expertise but also to inspire and guide others, drive discussions, and lead change within a specific domain. We instill the thought leader mindset into our teams to ensure we are able to deliver the outcomes our customers have set out to achieve.

For our Carpinteria-based client, our partnership is not limited to providing software development services. During meetings, when they share their proposed plans, requirements and suggestions, they are eager to hear what we have to say. Usually, when multiple options are on the table, they prefer to go ahead with our proposed plan of action. For them, we are their technology partners – they depend on us for all-Salesforce related advice and guidance.

We understand that in the competitive world of Salesforce consulting, exceptional service is not optional – it's essential. Our commitment to our customers is what fuels our passion for excellence, and it's what keeps us at the forefront of the industry.