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Service Cloud

Enable agents to offer world-class service to customers,  transform customer support, and grow your business.

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Our Implementation

Build one-to-one brand relationships with all customers across different channels & devices by automating service processes, streamlining workflows, and empower your customer service agents with data viz. key topics/content, etc. Infoglen helps you:

  • Manage & track cases, along with case histories

  • Perform all tasks in a single lightning console — no need to switch screens or software  

  • Bring your cases from various channels into Salesforce via omnichannel, with skill-based routing

  • Increase agent productivity & customer experience with canned responses, and knowledge articles

  • Get a 360-degree view of customers instantly, in one window 

  • Manage customer SLAs through entitlement & milestones

  • Create, prioritize, re/-assign & close cases faster, offer smart self-service and personalized customer care, every-time

  • Interact with customers with live chat in real-time, anytime 

  • Integrate intelligent chat-bots with predefined rules

Source: Salesforce

+48%

FASTER CASE RESOLUTION

+47%

AGENT 

PRODUCTIVITY

+45%

CUSTOMER

SATISFACTION

Our Clients

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...and many
More...
 
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Talk to Our Experts Now!

Thank you for your interest. We'll get in touch shortly.

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