Our Implementation

Build one-to-one brand relationships with all customers across different channels & devices by automating service processes, streamlining workflows, and empower your customer service agents with data viz. key topics/content, etc. Infoglen helps you:

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• Manage & track cases, along with case histories

• Perform all tasks in a single lightning console — no need to switch screens or software  

• Bring your cases from various channels into Salesforce via omnichannel, with skill-based routing

• Increase agent productivity & customer experience with canned responses, and knowledge articles

• Get a 360-degree view of customers instantly, in one window 

• Manage customer SLAs through entitlement & milestones

• Create, prioritize, re/-assign & close cases faster, offer smart self-service and personalized customer care, every-time

• Interact with customers with live chat in real-time, anytime 

• Integrate intelligent chat-bots with predefined rules