An Infoglen Product — Coming To AppExchange in 2021 !
Get actionable insights on your key business processes, and team productivity by measuring the aging of any process — case, lead & opportunity on Salesforce. Pulse lets you measure the business age of any process on any standard/custom object, through inbound & outbound comms, for a comprehensive process improvement and lifecycle analysis. With Pulse, you can now:
Track all field value changes, on any standard or custom object
Track metrics on the age of each value of a field in business & total hrs — vital for any pick-list fields like lead/case statuses, etc.
Track history of fields not available on Salesforce out-of-box field history tracking like formula fields, text area & multi pick-lists
Get insights on the case/lead handling via First Response Time in Business & Total Hrs. — extended to all standard/custom objects
Get metrics on total inbound & outbound emails for each status
Get unlimited data retention time for field history or deletion, as per the timelines defined by clients
Ability to track field value changes on any standard/custom objects, and track metrics on the age of each value of a field in business & total hours, which is important for pick-list fields like Lead & Case statuses or any other custom transactional objects' statuses.
Add a field for tracking, get info on changes with user timestamps & details. Track the history of fields unavailable for Salesforce out-of-box field history tracking, viz. Long & Rich Text Area, Formula fields, and Multi Pick-lists, with an option to turn tracking On/Off for any field.
FIRST-RESPONSE TIME DATA
Derive actionable insights on Case & Lead handling efficiency by measuring First Response Time in Business & Total Hrs. — this is a functionality that's extendable to any standard or custom object.
Derive metrics on total inbound & outbound emails, for all statuses
Assign colors to current statuses, on record pages with aging, and compute total & business hrs.
Unlimited data retention time for field History or deletion as per the client-defined time.
Simplified Excel-like configuration page with features like sorting, searching, paginating on field history tracking, etc.
Configure definitionS of business hours, as per the requirement.
EASY UI &
Experience great usability via user- friendly UI & design optimizations, for dynamically configuring any custom or standard objects for tracking.
ISO 27001 Certified | Copyright © 2021 Infoglen®