Introducing Infoglen Pulse
A revolutionary product geared towards optimizing business processes, with the power of data & insights, on the native Salesforce platform. Infoglen Pulse is a fast, easy and secure way to improve your process health, efficiency & lifecycle.
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Whether you want to quantify your business health, measure gaps in your team’s productivity, or look for intelligent data insights to support key process enhancements - Infoglen Pulse is here to assist!
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With a highly intuitive & user-friendly UI, Infoglen Pulse can get you started on your process enhancement journey with just a few clicks. Designed to work with your heavily customized Salesforce instance, Infoglen Pulse blends with your existing automations.
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Happy Optimizing!!
Pulse Features
Standard & Custom Object Aging
Track & report the age of all standard or custom objects including case, lead, and opportunity at every stage with the ability to choose your own business/regular hrs
Configure SLAs according to the business operations and assign values to each status and identify which records have exceeded the set limits
SLA
Configuration
Unlimited
Data Retention
Track field history of unlimited fields per object with unlimited data retention and overcome Salesforce’s governor limit
Threshold Definition
Define different thresholds for your sales & service processes at different stages and derive performance insights
Derive metrics on inbound & outbound emails for tracked objects, and count the total number of emails sent & received
Email
Tracking
Non-Disruptive Design
The application does not interfere with any of the existing automation on standard or custom objects
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Measure and record the First Response Time on leads/cases in both business & total hrs
First Response Time
Define different thresholds for your sales & service processes at different stages and derive performance insights
Pulse
Reports
Highly Scalable Architecture
The application is designed to support heavily customized environments and large data volume instances with minimal performance impact
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