Introducing Infoglen Pulse
A revolutionary product geared towards optimizing business processes, with the power of data & insights, on the native Salesforce platform. Infoglen Pulse is a fast, easy and secure way to improve your process health, efficiency & lifecycle.
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Whether you want to quantify your business health, measure gaps in your team’s productivity, or look for intelligent data insights to support key process enhancements - Infoglen Pulse is here to assist!
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With a highly intuitive & user-friendly UI, Infoglen Pulse can get you started on your process enhancement journey with just a few clicks. Designed to work with your heavily customized Salesforce instance, Infoglen Pulse blends with your existing automations.
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Happy Optimizing!!
Pulse Features
Standard & Custom Object Aging
Track & report the age of all standard or custom objects including case, lead, and opportunity at every stage with the ability to choose your own business/regular hrs
![1.png](https://static.wixstatic.com/media/dcccc3_675a041526d046e6ad99651445a48b56~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/1.png)
Configure SLAs according to the business operations and assign values to each status and identify which records have exceeded the set limits
SLA
Configuration
![4.png](https://static.wixstatic.com/media/dcccc3_8d789a80bf584dc4a1e3798e2b248325~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/4.png)
Unlimited
Data Retention
Track field history of unlimited fields per object with unlimited data retention and overcome Salesforce’s governor limit
![7.png](https://static.wixstatic.com/media/dcccc3_0cbd9cc9b1e049a084fefbd3d956b573~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/7.png)
Threshold Definition
Define different thresholds for your sales & service processes at different stages and derive performance insights
![2.png](https://static.wixstatic.com/media/dcccc3_fa3f1e533a544155b9dd0e00c381619d~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/2.png)
Derive metrics on inbound & outbound emails for tracked objects, and count the total number of emails sent & received
Email
Tracking
![5.png](https://static.wixstatic.com/media/dcccc3_074fd6a729224a729cf70e015106d3c7~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/5.png)
Non-Disruptive Design
The application does not interfere with any of the existing automation on standard or custom objects
![8.png](https://static.wixstatic.com/media/dcccc3_8cabf3a578e94aa29ff45b0da4c19f05~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/8.png)
![icon-3 (1).png](https://static.wixstatic.com/media/dcccc3_04dfa02a296f45caa1174a4fdf64955c~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/icon-3%20(1).png)
Measure and record the First Response Time on leads/cases in both business & total hrs
First Response Time
Define different thresholds for your sales & service processes at different stages and derive performance insights
Pulse
Reports
![6.png](https://static.wixstatic.com/media/dcccc3_ccf1fe98b4434995b72067ea858e4a24~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/6.png)
Highly Scalable Architecture
The application is designed to support heavily customized environments and large data volume instances with minimal performance impact
![9.png](https://static.wixstatic.com/media/dcccc3_217be3d88a35480594c060210078c754~mv2.png/v1/fill/w_65,h_65,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/9.png)
![pulse-footer-bnr-NEW.png](https://static.wixstatic.com/media/dcccc3_62a1646a2ad248d488b0c98c19c289a0~mv2.png/v1/fill/w_49,h_18,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/dcccc3_62a1646a2ad248d488b0c98c19c289a0~mv2.png)
![white-without-tagline.png](https://static.wixstatic.com/media/dcccc3_3907b35beed84ac49360dcae3aab12d0~mv2.png/v1/fill/w_114,h_49,al_c,q_85,usm_0.66_1.00_0.01,blur_3,enc_auto/white-without-tagline.png)
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