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Uncover intelligent data, and optimize your key business processes, fast & easy!

Meet, Pulse

An Infoglen Product — Coming To AppExchange in 2021 !

Get actionable insights on your key business processes, and team productivity by measuring the aging of any process — case, lead & opportunity on Salesforce. Pulse lets you measure the business age of any process on any standard/custom object, through inbound & outbound comms, for a comprehensive process improvement and lifecycle analysis. With Pulse, you can now:

  • Track all field value changes, on any standard or custom object

  • Track metrics on the age of each value of a field in business & total hrs — vital for any pick-list fields like lead/case statuses, etc.

  • Track history of fields not available on Salesforce out-of-box field history tracking like formula fields, text area & multi pick-lists

  • Get insights on the case/lead handling via First Response Time in Business & Total Hrs. — extended to all standard/custom objects

  • Get metrics on total inbound & outbound emails for each status

  • Get unlimited data retention time for field history or deletion, as per the timelines defined by clients

Pulse Features

OBJECT
HISTORY

​Ability to track field value changes on any standard/custom objects, and track metrics on the age of each value of a field in business & total hours, which is important for pick-list fields like Lead & Case statuses or any other custom transactional objects' statuses.

FIELD
TRACKING

​Add a field for tracking, get info on changes with user timestamps & details. Track the history of fields unavailable for Salesforce out-of-box field history tracking, viz. Long & Rich Text Area, Formula fields, and Multi Pick-lists, with an option to turn tracking On/Off for any field.

FIRST-RESPONSE TIME DATA

Derive actionable insights on Case & Lead handling efficiency by measuring First Response Time in Business & Total Hrs. — this is a functionality that's extendable to any standard or custom object.

Derive metrics on total inbound & outbound emails, for all statuses 

EMAIL
TRACKING

COLOR
CODING

Assign colors to current statuses, on record pages with aging, and compute total & business hrs.

DATA
RETENTION

Unlimited data retention time for field History or deletion as per the client-defined time.

EXCEL-LIKE FEATURES

Simplified Excel-like configuration page with features like sorting, searching, paginating on field history tracking, etc.

Configure definitionS of business hours, as per the requirement.

CUSTOMIZE
BUSINESS HOURS

EASY UI &
OPTIMIZED DESIGN

Experience great usability via user- friendly UI & design optimizations, for dynamically configuring any custom or standard objects for tracking.

Talk to Our Experts Now!

Thank you for your interest. We'll get in touch shortly.

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