An Infoglen Product — Coming To AppExchange in Fall 2021.
Get actionable insights on your key business processes, and team productivity by measuring the aging of any process — case, lead & opportunity on Salesforce. Pulse lets you measure the business age of any process, on any standard or custom object, via inbound & outbound comms within a certain process, for a comprehensive process lifecycle & improvement analysis. You can:
Track all field value changes, on any standard or custom object
Track metrics on age of each value of a field in business & total hours — vital for any pick-list fields like lead & case statuses, etc.
Track history of fields not available on Salesforce out-of-box field history tracking like formula fields, text area & multi pick-lists
Get insights on case/lead handling via First Response Time in Business & Total Hrs. — extended to all standard/custom objects
Get metrics on total inbound & outbound emails for each status
Get unlimited data retention time for field history or deletion, as per the timelines defined by clients
Get improved usability via UI/UX & design optimizations
Ability to track any field value changes on any standard or custom object, and track metrics on age of each value of a field in business & total hours, which is especially important for pick-list fields like Lead & Case statuses or other custom transactional object statuses.
Configure the definition of business hours, as per business requirement.
Assign colors to current statuses, on record pages with aging, and compute total & business hrs.
Add any field for tracking, get details on changes, with user info & timestamps. Track history of fields unavailable for Salesforce out-of-box field History tracking, viz. Formula fields, Text Area (Long & Rich), and Multi Pick-lists, along with an option to turn tracking On/Off for any field.
Derive metrics on total inbound & outbound emails, for all statuses
Simplified Excel-like configuration page with features like sorting, searching, paginating on field history tracking, etc.
FIRST-RESPONSE TIME DATA
Derive actionable insights on Case & Lead handling efficiency by measuring First Response Time in Business & Total Hrs. — this is a functionality that's extendable to any standard or custom object.
Unlimited data retention time for field History or deletion as per client-defined time.
EASY UI &
Experience great usability, via a user-friendly UI and design optimizations for dynamically configuring any custom or standard objects for tracking.
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