Privacy Policy

Infoglen believes in confidentiality, integrity, and security of the information that is made available or revealed by the user on the website. We also understand the importance of the nature of the information and the need for securing the same.

No information with Infoglen is therefore shared, in breach of confidentiality and non-disclosure agreement with its customers/clients.

 

Under the following links you can find more details:

 

General Privacy Policy: learn about how we process personal data of users, our cookies and other technologies, your rights and more

GDPR Statement: learn about our GDPR compliance efforts

CCPA Statement: learn about your CCPA privacy rights

Cookies Policy: learn about our cookies policy, what types of cookies we use, your rights and more

If you have any questions, comments, or concerns about our processing activities, or you would like to exercise your privacy rights, please email us at privacy@infoglen.com

General Privacy Policy

Infoglen believes in confidentiality, integrity and security for the information that is made available or revealed by the user on the website. We also understand the importance of the nature of the information and the need for securing the same.

No information with Infoglen is therefore shared, in breach of confidentiality and non-disclosure agreement with its customers/clients.

The user may visit the website without any prior intimation to Infoglen. However, in certain circumstances, Infoglen requires the user to disclose its identity. In such a situation, you may be required to reveal your true and correct identity.

Infoglen does not rent, sell, or share personal information about the user with any third party except to provide products or services you've requested, when we have your permission, or under the following circumstances, where:

  • We provide the information to trusted partners who work on behalf of or with Infoglen under extremely strict confidentiality agreements. These companies may use your personal information to help Infoglen communicate with you about offers from Infoglen and our marketing partners. However, these companies do not have any independent right to share this information

  • We have a parent's permission to share the information if the user is a child under age 13

  • We respond to summons, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims

  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law

  • We transfer information about you if Infoglen is acquired by or merged with another company

You may choose to give us personal information, such as your name and address or e-mail id that may be needed, for example, to correspond with you, to download our white papers or to provide you with a subscription. If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes. We intend to protect the quality and integrity of your personally identifiable information.

We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. For this, you need to return the message containing the inaccuracies to the sender with details of the correction requested.

Cookies and other technologies

We sometimes collect anonymous information from visits to our sites to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on Infoglen web sites, but we do so in ways that keep the information anonymous. Infoglen or its affiliates or vendors may use this data to analyze trends and statistics and to help us provide better customer service. We follow reasonable security practices to protect the information of the user and maintain the highest levels of confidentiality for this information, our affiliates and vendors follow the same high levels of confidentiality. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the download or request page. Our use of cookies to process personal data is explained in our cookie policy, which you should please read.

What are your rights?

You have the following rights in relation to personal data relating to you that we process:

  • You may request that any incorrect personal data about you that we are processing be rectified

  • In certain circumstances, (normally where you have provided the personal data and it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned

  • Where we are processing personal data relating to you based on your prior consent to that processing, you may withdraw your consent to processing, after which we shall stop the processing concerned

  • If you have a complaint about any processing of your personal data being conducted by us, you can contact us or, if you are based in the EU you can contact your local regulator

How to withdraw your consent to processing?

You can withdraw your consent to any relevant processing of personal data:

 

How to exercise your right of access to your personal data?

You can exercise your right of access to your personal data:

  • By emailing us at privacy@infoglen.com

  • By writing to us at the address below

  • Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested

Mailers

Infoglen may, if you so choose, send direct mailers to you at the address given by you. You have the option to 'opt-out' of this direct mailer by way of links provided at the bottom of each mailer. We respect your privacy and in the event that you choose to not receive such mailers, we will take all steps to remove you from the list.

Anti Spam Policy

Infoglen recognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern and has taken reasonable measures to minimize the transmission and effect of spam emails in its computing environment. All emails received by Infoglen are subject to spam check, in coordination with Anti Threat Protection, Anti-Spam and Anti-Malware Protection service. Any email identified as spam will be rejected with sufficient information to the Sender for taking necessary action. With this measure, along with other technical spam reduction measures, Infoglen hopes to minimize the effect of spam emails. Infoglen reserves the right to reject and/or report any suspicious spam emails, to the authorities concerned, for necessary action, from time to time.

 
GDPR (General Data Protection Regulation)

Privacy Statement

This Privacy Statement applies to Infoglen website(s), apps, and digital services that link to or post this Privacy Statement. This Privacy Statement is intended to let you know what Personal Data (as defined below) Infoglen, including our affiliated entities (referred to collectively as “Infoglen,” “we,” “our,” or “us”) collect about you, how we collect your Personal Data, for what purposes we use your Personal Data, to whom we disclose your Personal Data, and what rights you have to limit our use of your Personal Data. In this Privacy Statement, we will collectively refer to the websites, applications, and digital services that link to or post this Privacy Statement as “websites.”

 

The Personal Information We Collect & How We Use It

 

The Personal Data we collect includes the following:

  • contact information (e.g. name, physical address, telephone number, email address);

  • your date of birth;

  • information about your employment or education history;

  • information about your interests or affiliations;

  • information about articles (or similar) that you may have published;

  • information for hiring individuals and human resources;

  • your image;

  • your online identifier (e.g. cookie ID); or/and

  • any additional data that may identify you which you submit to us.

We collect Personal Data when you visit or interact with our websites through cookies, IP information, call, email, contact us through social media or other data provided by your web browser or device.

 

Personal Data of Children

 

We do not intend to or knowingly collect personal data from children.

 

How We Use Personal Data

  • to verify your identity;

  • to provide our services to clients;

  • to improve or customize our site, products and services to enhance customer experience;

  • to develop and market new products and services;

  • to carry out requests made by you to us;

  • to investigate or settle inquiries or disputes;

  • to comply with any applicable law, legal notice, other judicial process, or the requirements of a regulator;

  • to enforce our rights or agreements with you;

  • to protect our rights or property or safety of third parties, including our other clients and users of the site;

  • to provide support for the provision of our services;

  • to perform recruitment activities; or/and

  • to use as otherwise required or permitted by law.

 

Disclosure of Data

 

Our Affiliates

 

We may share your personal data with our affiliates that work with us to improve our services and advertising or help us market to customers.

 

Service Providers

We may share your personal data with companies that provide services on our behalf, such as hosting, support, maintenance, email services, marketing, auditing, data analytics, providing customer service, and conducting customer research and satisfaction surveys.

 

Corporate Affiliates and Corporate Business Transactions

 

We may share your personal data with all company's affiliates. In the event of a merger, reorganization, transfer, acquisition, joint venture, or sale of any portion of our business, we may have to transfer your data to the third party.

 

Legal Compliance and Security

We might have to disclose your personal data within or outside your country of residence, if necessary by law, legal process, litigation, and/or requests from public and governmental authorities. We may also disclose your personal data due to law enforcement, national security, or other issues of public importance where the disclosure is essential. We may also disclose your information to protect/enforce our rights or to investigate fraud.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

You have the right:

  • to know the purpose of processing data, and the planned storage period;

  • to rectify any incorrect or incomplete data;

  • to withdraw a given consent at any time with effect for the future;

  • to object the processing of data;

  • to erasure data if it’s no longer required or processed unlawfully, or if you have withdrawn your consent;

  • to request data processing restriction when deletion is not possible or the obligation to delete is in dispute;

  • to exercise your data portability right where you can receive the data that you have provided in a readable format such as CSV or other; or/and

  • to file a complain about data processing practices to the competent supervisory authority.

 

Information We Receive from Third Party Sources

 

Some third parties provide us with Personal Data about you, such as the following:

 

Account information for third party services

We receive information about you when you interact with a third party service when using our services, or if you share content from our services through such third party service, the applicable third party service will send us certain Personal Data (specifically your first name, ID, token and profile picture URL) if the third party service and your account settings allow such sharing.

 

Information from our advertising partners

We receive information about you from some of our service providers (e.g., LinkedIn) who assist us with marketing or promotional services related to how you interact with our websites, applications, products, services, advertisements or communications.

 

Information we automatically collect when you use our services

 

Some Personal Data is automatically collected when you use our services, such as the following:

  • IP address

  • Device identifiers

  • Web browser information

  • Page view statistic

  • Browsing history

  • Usage information

  • Cookies and other tracking technologies

  • Location information (e.g. IP address, zip code)

  • Log data (e.g. access times, hardware and software information)

We process this Personal Data based on the following legitimate business interests:

  • Network security

  • Personalization of web content

  • Evaluation of quality of writing to consider engagement

  • Web analytics

  • Provision of rewards

  • Administrative matters

In collecting the Personal Data, we sometimes use “cookies” and other tracking technologies. Cookies allow us to recognize your browser or device and “remember” your browser during your visit or interaction with us and enable us to customize our functionality, preferences, and website performance. We use the following cookies:

  • Essential Cookies: Essential cookies are required to enable you to log into secure areas of our site. Disabling these cookies may make certain features and services unavailable.

  • Functionality Cookies: Functional cookies record your preferences and settings regarding our services, enabling us to maintain your preferences over time, and recognize you when you visit our site again. These cookies help us to personalize our content for you as per your preference and greet you by name.

  • Performance/Analytical Cookies: Performance/analytical cookies allow us to understand how visitors use our site and services, what pages they visit, how long they stay on the site, etc. These cookies also help us measure our advertising campaigns’ performance to help us improve our customer engagement.

  • Retargeting/Advertising Cookies: Retargeting/advertising cookies collect data about your online activities and identify your interests so that we can provide advertising that we believe is relevant to you.

Most browsers automatically accept cookies but you have an option for blocking or deleting cookies, which will prevent your browser from

accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways.

 

Security Measures

We process your personal data ensuring appropriate security, including protection against unauthorized or unlawful processing, accidental loss, destruction or damage.

We use appropriate technical or organizational measures to achieve this level of protection (Article 25(1) and 32 GDPR).

We will retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Retention

We retain Personal Data for as long as you have an open account with us or as otherwise necessary to provide the services to you and improve the services for all users generally. In some cases, we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes, or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Afterward, we retain

some information in a depersonalized or aggregated form but not in a way that would identify you personally.

Contact Information

If you have any questions, comments, or concerns about our processing activities, or you would like to exercise your privacy rights, please email us at provacy@infoglen.com

 
CCPA Privacy Policy

CCPA Privacy Notice

To learn more about your CCPA privacy rights, please review the below privacy notice.

To exercise your access, data portability, deletion or “OPT OUT OF MY PERSONAL INFO” rights, please submit your request at privacy@infoglen.com

Infoglen complies with the CCPA and is committed to customer trust and data privacy. We are providing this CCPA-specific privacy notice to individuals residing in California from whom we collect Personal Information.

We do not sell your Personal Information

The chart below outlines the categories of Personal Information (which are defined by the CCPA, not us) that we have collected and/or disclosed for a business purpose in the preceding twelve months. The examples of Personal Information provided for each category are taken from the CCPA and are included to help you understand what the categories mean. The examples are not meant to indicate what we actually collect or disclose, and more information about our specific practices can be found in our privacy policy.

Categories

Information within this category that we collect

Means of and purpose for collection

Identifiers

Names; aliases; postal addresses; unique personal identifiers; online identifiers; IP addresses; email addresses; account names.

We collect this information through: registration processes and event registrations; as part of the product/service purchase process; through the collection of cookies when you visit and interact with our site; and in requests for customer service and when reporting bugs. We use this information: to send you information about products, services, and events that may be of interest to you or for which you have registered or indicated an interest; for lead generation; to set up and manage your membership and your email preferences; to enable you to use services you have purchased; to respond to your requests for technical assistance; to track your interactions with our site and products so that we may improve our website and the content of our communications to fit your interests; and for legal and compliance purposes.

Personal information categories listed in the California Customer Records statute

Signatures; phone numbers; payment/credit card information; see also “Identifiers” (address) (above), “Professional or employment-related information” (below), and “Education information” (below).

We collect phone numbers through registration processes, through requests for customer service, and as part of the product/service purchase process. Payment information is collected indirectly by third party payment processors, who process sales on Infoglen’s behalf or through our direct sales and customer support contacts. We use this information to communicate with you about our products, services and events, for lead generation, and for legal and compliance purposes. We collect customer signatures in connection with police reports required to be submitted to report stolen license keys.

Commercial information

Records of products/services purchased, obtained or considered, and purchasing histories/tendencies.

We collect this information through cookies when you visit and interact with our site, and through the product/service purchase process. We use this information to complete purchases on our site, for subscription management, to verify customer service entitlement, for verification of eligibility for Infoglen’s community forums, to customize our communications based on your preferences and interests, for lead generation, and for legal and compliance purposes.

Characteristics of protected classifications under California or federal law

Age.

You may optionally include your date of birth in your Infoglen’s account information. We do not use this information.

Biometric information/Sensory data

Individual physiological, biological or behavioral characteristics, including an individual’s facial imagery or voice recordings.

Some of Infoglens’ products have features that allow users to upload audio and video content which may contain human facial imagery or voice recordings to the cloud or to third-party social media platforms. We do not use this information.

Internet and other electronic network activity

Browsing history; search history; information regarding a consumer’s interaction with a website, application, or advertisement.

We collect this information through cookies when you visit and interact with our site. We use this information to communicate with you about products, services, and events that may be of interest to you; for lead generation; and to track your interactions with our site and products so that we may improve our website and the content of our communications to fit your interests.

Geolocation data

Time zone information; see also “Identifiers” (postal addresses; IP addresses) (above).

You may indicate your time zone in the registration process for Infoglen’s community forums. This information will appear next to your username when you post in the forum.

Professional or employment-related information

Employer; status; industry; role; skills.

We collect this information through: registration processes, through event registrations, and in responding to your requests for technical assistance. You may voluntarily provide this information on your Infoglen’s profile. We use this information to better tailor our communications to you based on your interests and skills, to verify certain educational discounts, and to better tailor events and web content to suit our customers’ interests.

Inferences drawn from the above categories

Profile reflecting a person’s preferences, predispositions, behaviors, and skills.

We collect this information as described above. We use this information to send you information about products, services, and events that may be of interest to you; for lead generation; and to track your interactions with our site and products so that we may improve our website and the content of our communications and events to fit your interests.

 

Use of Personal Information

We may use the information we collect for a number of purposes, including:

  • to provide you with, renew or modify products and services;

  • to provide you with technical support or any other information and documents you may have requested;

  • to enforce our rights rising from any contracts entered into between you and us, including for billing, collections and payments;

  • to process claims and other legal actions;

  • to respond to law enforcement requests, court order or regulations, subpoena, search warrant, or other legal process, as required by applicable law;

  • to provide you with relevant information about other websites or online services;

  • to determine relevant advertising by providing marketing communications or promotional materials that may be of interest to you;

  • to personalize, update, and improve our services to enhance customer experience;

  • to perform actuarial analysis and develop our actuarial and pricing models;

  • to perform research and development of products and analyze use of our websites and online applications;

  • to detect security flaws, violations of our policies and contracts and other potential misuse of our services;

  • to provide training or organize events;

  • to determine privacy, security or employment-related incidents;

  • to plan, engage in due diligence for, and implement commercial transactions; and

  • to provide specific notice at the time the information is collected.

Disclosure of Personal Information

We share your Personal Information with the following categories of CCPA third parties:

  • Affiliates

  • Vendors and service providers, including for data analytics and marketing and advertising our products and services to you

  • Third parties integrated into our services

  • Third parties as required by law and similar disclosures

  • Third parties in connection with a merger, sale, or asset transfer

  • Other third parties for whom we have obtained your permission to disclose your Personal Information

Your California Privacy Rights

If you are a California resident, you may exercise the following rights.

  • Right to Know and Access - You may submit a request for information regarding the: (1) categories of Personal Information collected or disclosed by us; (2) purposes for which Personal Information are collected by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you during the past twelve months.

  • Right to Delete - Subject to certain exceptions, you have complete right to request that we delete Personal Information that we collected from you.

  • Verification – Your request to access or delete the Personal Information is subjected to our ability to reasonably verify your identity in light of the information requested and pursuant to relevant CCPA requirements, limitations, and regulations.

  • Right to Equal Service and Price - You have the right to exercise your CCPA privacy rights without receiving discriminatory treatment from Infoglen.

  • Shine the Light - We never rent, sell, or share your Personal Information with non-affiliated companies for marketing purposes, unless we have your permission.

  • Submit Requests - To exercise your rights under the CCPA and for other requests, you can reach out to us at privacy@infoglen.com.

Contact Information

If you have any questions, comments, or concerns about our processing activities, or you would like to exercise your privacy rights, please email us at privacy@infoglen.com

 
Cookies

What Are Cookies?

Cookies are small pieces of data (memory files) stored on your computer or device via your browser by sites you visit. As is common practice with almost all websites, this site uses cookies to improve your experience by remembering your preferences and enable other cookie-based features. They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in.

Why do we use cookies and similar technologies?

Cookies do a lot of different jobs, such as letting you navigate between pages efficiently, remembering your preferences and generally improving the user experience. They can also help to ensure that the advertisements you see online are more relevant to you and your interests.

What types of cookies and similar technologies exist on the site?

  • Essential Cookies:Essential cookies are required to enable you to log into secure areas of our site. Disabling these cookies may make certain features and services unavailable.

  • Functionality Cookies: Functional cookies record your preferences and settings regarding our services, enabling us to maintain your preferences over time, and recognize you when you visit our site again. These cookies help us to personalize our content for you as per your preference and greet you by name.

  • Performance/Analytical Cookies: Performance/analytical cookies allow us to understand how visitors use our site and services, what pages they visit, how long they stay on the site, etc. These cookies also help us measure our advertising campaigns’ performance to help us improve our customer engagement.

  • Retargeting/Advertising Cookies: Retargeting/advertising cookies collect data about your online activities and identify your interests so that we can provide advertising that we believe is relevant to you.

How to manage and delete cookies?

When you first access the site, you may receive a message advising you that cookies and similar technologies are in use. By clicking "accept", closing the message, or continuing to browse the site, you signify that you understand and agree to the use of these technologies, as described in this Cookies Policy.

Most browsers automatically accept cookies but you have an option for blocking or deleting cookies, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allow you to decide on acceptance of each new cookie in a variety of ways.

Contact Information

If you have any questions, comments, or concerns about our processing activities, or you would like to exercise your privacy rights, please email us at privacy@infoglen.com.