Leaderspeak
The Power of Sharing
Why Infoglen talks so much about 'giving’ and ‘sharing'.
Why does Infoglen, every now and then, keep coming up with occasions and opportunities where every team member can contribute time, ideas, material and money for causes beyond their immediate family or work?
We believe that the attribute of 'sharing' or ‘giving’ has to be in the DNA of every Infoglener. And there are huge benefits from it – personally, for the family, for the organization, and finally for the society.
On Infoglen's 8th anniversary we decided to spend time with some of the most unfortunate people who live around us. Very old people who are physically and mentally disabled, often injured or abandoned on roadsides; orphans with no one to even feed them; people with dangerously contagious diseases.
It was a very touching (actually hard hitting) experience for everyone who participated in this multi-city initiative. Earlier we had visited a tin-shed slum school to distribute books, stationary and snacks. We have been planting trees, doing waste segregation, and distributing blankets to those who live on roadsides.
The question that I often get is why Infoglen is so passionate about 'sharing' and ‘giving’. And my answer is that if we do not do this, then who will do it? We are not doing this for the whole world. We are doing just a fraction of a fraction that needs to be done. By 'sharing' we are learning about the other things in life and the world, besides what we do in our office and in our homes. Plus, we are also sensitizing and nudging others to think about 'sharing'. And 'sharing' gives so much happiness and satisfaction, at least to me. I am sure to many others too.
My main reason for writing today is to throw some thoughts and ideas at my fellow team members about the impact of 'sharing' in professional life. How will you describe your colleague who loves to 'share' tech tips from and makes your job easy? How would you rate an employer if she or he 'shares' a higher portion of company profits with the team members? What do you think of a boss, who publicly 'shares' the credit of a deal won, with the whole team ? Or a junior team member who comes up with a bright idea but is happy to 'share' her idea with everybody so that it can be polished? How will you describe a colleague who 'shares' some of his valuable time with juniors to coach and mentor them?
There are many such examples. And people can 'share' values, time, skills, resources, ideas, feedback, and so on, provided these people know how to 'share' and understand its value. I will not hesitate to say that people who share are leaders. They are trusted, respected and inspire others.
During my last stint as a tech industry writer, I did a series on IT company CEO's success mantras. And believe me, each one of them, in one way or the other said that they 'shared' a substantial part of their work day with their group heads, talking and discussing about everything in their life and work. I can say that all of them said that one of the reasons for their and the company's success was the time, experience, and feedback that she or he shared with his lieutenants. And the most remarkable thing was that each and everyone of those CEOs I write about, was actively pursuing some activity that was about 'sharing'.
I would, therefore end my piece by saying that even if you are not too excited about 'sharing', please start practicing it. You will see immediate gains, and they are many and they are big.
Ibrahim Ahmad
Managing Director
Welcome Aboard
Piyush Mittal
Lead Salesforce Consultant, Delhi
Your Favorite Quote: “Skills are cheap, passion is priceless.”
If you write a book on your life, what would be the title:
Bias for Action
What are you looking forward to at Infoglen:
I found the people, whom I interacted during the process, very passionate about the organization. As I checked in my circle, it's a very flexible, focused and customer obsessed company. I could see myself grow with the organization while contributing to the company's success.
Neeraj Soni
Associate Sales Director, Bangalore
Your Favorite Quote:
"Life is hard for two reasons: Either because you are leaving your comfort zone or because you are staying in it."
If you write a book on your life, what would be the title:
The Tale of My Life
What are you looking forward to at Infoglen:
I look forward to professional growth through exciting projects and collaboration with a diverse team. The prospect of contributing to the company's success, experiencing its unique culture, and seizing learning opportunities in the dynamic IT field adds to the anticipation. I'm eager to make a meaningful impact, embrace continuous learning, and explore potential career advancements within the company.
Anugya Bisht
Senior Salesforce Consultant,
Srinagar
Your Favorite Quote:
"If you get up more times than you fall, you are going to be successful."
If you write a book on your life, what would be the title:
The Night Owl
What are you looking forward to at Infoglen:
New learnings, exploring different Salesforce clouds, and more certifications.
Avantika Kashyap
Inside Sales Associate,
Muzaffarpur
Your Favorite Quote:
"Learn as if you will live forever, live like you will die tomorrow."
If you write a book on your life, what would be the title:
Beyond Boundaries: A Journey of Growth and Transformation
What are you looking forward to at Infoglen:
I am excited about joining Infoglen because of its reputation for fostering a collaborative and innovative work environment. The prospect of contributing to cutting-edge projects and being part of a dynamic team aligns with my career aspirations. I also look forward to the opportunities for professional growth and development within the company.
Latest Wins
Let’s Electrify the Future Together!
Our Next Energy (ONE) is an energy storage company founded in Michigan, USA. They are focused on battery technologies that will accelerate the adoption of EVs and expand energy storage solutions. From extending the range of energy storage to enhancing safety measures, driving down costs, and harnessing the cleanest chemistries, this client is redefining how the world accesses sustainable power for vehicles, renewables, and the grid.
With a relentless commitment to building the power grid of the future with a customer-centric approach, One Energy is a visionary partner who shares our passion for innovation and sustainability.
Webinars
Neha Uttam
Certified Health and Nutrition Coach
Festive Food Fix : How To Eat Smart And Stay Healthy
On 3rd November, Infoglen organized a webinar on How To Eat Smart And Stay Healthy, conducted by Neha Uttam, Certified Health and Nutrition Coach. The session covered:
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A guide to enjoy holiday celebrations without compromising your health
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Valuable tips on making nutritious food choices, practicing portion control, and maintaining a balanced diet during the festive season.
The Delighted Client
Congratulations to Sohil, Ezdhan, Shivam and Shanthi for getting a 5 out of 5 CSAT rating for their exceptional work on the CCI Project!
The Senior Manager of Technology and Business Operations at CCI, expressed his appreciation for the Infoglen team, consisting of Sohil Shah, Ezdhan Hussain, Shivam Meena and Shanthi Murari, for their efforts to design a user-friendly knowledge base. Infoglen created a flexible and robust system for organizing and presenting articles in its Digital Experience.
The CCI article authors now enjoy working with Salesforce Knowledge and appreciate Infoglen's solution for connecting articles in collections. The transition from hypercare was exceptionally smooth, and Infoglen empowered their team to manage and maintain the system, making it a positive consulting experience.
Infoglen Giving
Joy of Sharing: Infoglen’s 8th Anniversary Celebration
In the spirit of celebrating our 8th anniversary, Infoglen embarked on a heartwarming journey during the "Joy of Sharing” month. Throughout this special month, we found immense joy in giving the gift we could offer—our resources, time and compassion—with those less privileged.
Across Five Cities: Making a Difference, One Smile at a Time
In San Jose, Bangalore, Pune, Hyderabad, and Gurgaon, our dedicated team members joined hands to organize visits to shelter homes for the homeless. Through these visits, we aimed to create moments of joy, spread smiles, and share the warmth of our hearts.
On 4th Nov, our team in Hyderabad visited Ashreya Old-Age Home where they organized lunch for 35 elderly and 30 orphan girls. On the same day, our team in Pune visited the Mamta Foundation, an orphanage for 35 HIV+ kids, to distribute clothes and other items needed at the orphanage. On 17th Nov, our team in San Jose put together emergency winter kits for distribution to the homeless in the Bay Area. On 18th Nov, our Bangalore team visited the Thayi Mane orphanage and distributed dinner to 120 orphan children. On 21st Nov, our team in Delhi NCR spent time with and served lunch to abandoned elderly and disabled people at The Earth Saviours Foundation shelter home.
600 Meals & Winter Kits Shared, Countless Smiles Created
The highlight of our initiative was the opportunity to provide meals for over 600 homeless individuals. In every location, our teams came together to share their time and a warm meal or clothes, brightening the day of those less privileged.
Infoglen's Support: A Catalyst for Change
Infoglen has always been committed to giving back to the community, and this time was no exception. We provided half of the required funds, enabling our teams to make an even greater impact.
Team's Generosity: The Heart of Our Initiative
Our incredible Infoglen team members demonstrated their unwavering support for this noble cause by contributing the remaining half of the funds. Their generosity has been the driving force behind our mission.
CSR Club's Leadership: Guiding the Way
We owe a special thank you to the members of our CSR Club, who played a pivotal role in organizing these visits to the shelter homes. Your dedication and leadership have been instrumental in bringing our vision to life.
Thank you, Infoglen family, for making the Joy of Sharing month a truly memorable and impactful experience.
Success Story: Verifone
How we transformed Field Service Management for Verifone
Company Profile: Verifone, an American multinational corporation headquartered in Coral Springs, Florida is a global leader in payment solutions. They provide technology for electronic payment transactions and value-added services at the point-of-sale. They were facing significant challenges in its field service operations ranging from lack of a centralized inventory hub, the complexity of tracking product movements across warehouses, and the need for customization to enhance the Field Service Lightning (FSL) implementation. Additionally, the existing process for managing orders, from invoicing to payment, lacked transparency, affecting both customers and service vendors. Verifone was looking for a comprehensive solution to streamline these operations and improve overall efficiency.
Problem
Inadequate Product Movement Tracking: Real time tracking issues causing disruptions in product movement across warehouses, leading to delays and operational inefficiencies.
Decentralized Inventory Hub: Absence of a centralized inventory hub resulted in scattered and uncoordinated inventory management.
FSL Customization Challenges: Need for customization in addition to the FSL implementation to meet growing field service needs.
Inefficient Order Lifecycle Management: Lack of a transparent and efficient system for managing orders, from invoicing to payment.
Vendor Action: Restricted visibility into service vendor actions, leading to delays and a lack of real-time information flow.
Data Update Limitations: Need for a custom solution to bulk update their data including work order creation, line item updation under each product, service requests etc. Due to manual processing only one data was being processed at a time.
Solution
Work Order Creation: Enhanced operational efficiency and bolstered customer trust by utilizing external objects to handle Personally Identifiable Information (PII), without storing customer information in Salesforce.
Custom Inventory Management System: Optimized field service management by introducing a system for scheduling appointments, SLA management, field servicing, work order management, and order swapping on Verifone’s Salesforce Instance.
Real-time Information Flow: Enabled real-time information exchange between Verifone and service vendors, by establishing a bidirectional integration between Salesforce and the vendor portal (Oracle - Verifone’s Legacy system).
SLA Configuration: Optimized service delivery, by configuring SLAs based on business hours, region, and the distance between vendor and customer locations to minimize delays.
Centralized Inventory Hub: Elevated the overall digital experience for service vendors by implementing Salesforce Experience Cloud that centralized inventory hub, streamlined the flow of information and provided visibility into product movements. Service vendors can now easily login to the community and get real time updates of their work order/service request. .
Order Lifecycle Automation: Improved operational efficiency by automating the order lifecycle, from order entry to installation, reducing manual dependencies..
Data Update: Boosted data management capabilities by customizing the bulk import tool, which allowed the system to support updating work orders and work order line items efficiently. This solution accommodates the update of up to 8000 records in a single transaction without any manual intervention.
Security First
Tips From Infoglen's IT Security Handbook
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Lock away sensitive or critical business information (ideally in a safe, cabinet or other form of security furniture) when not required, especially when the office is vacated.
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Clear sensitive or critical information on whiteboards and other types of display when no longer required.
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Passwords should not be left on sticky notes posted on or under a computer, nor be left written down in an accessible location.
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Do not leave the laptops unlocked at any point of time.
What's Cooking?
Apple Cinnamon Tea, By The Herbal Academy
As autumn comes to an end and we transition to winter, make this hot beverage to enjoy the flavors of the season in a cup - the sweetness of apples loaded with Vitamin C & B, and the warmth of cinnamon.
Ingredients
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4 sliced organic apples
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2 cups water
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2 tablespoons locally sourced honey
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1 teaspoon ground cinnamon bark
Directions
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Wash, peel, and slice apples and place in a large pot on the stovetop.
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Pour two cups of water (more if needed to completely cover apples) into the pot.
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Simmer the apples and water together over low heat until the apples are soft.
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Carefully remove from heat.
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Pass through a strainer to separate liquid from the apple solids.
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Add the honey and cinnamon to the remaining liquid and stir well.
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Sit back and enjoy while it’s still warm and steaming.
To share your favorite recipes with all Infogleners, send it to us at
Up Close & Personal with Siddhartha
Siddhartha Gupta, our Senior Salesforce QA Engineer from Noida, shared insights from his personal life
Siddhartha Gupta
IB: What is the sweetest memory from your childhood days?
SG: Taking my younger brother in my arms for the first time.
IB: What is your time management mantra?
SG: Plan your work, and work your plan.
IB: What is a hidden talent you have?
SG: I am a tech enthusiast: I enjoy delving into and discovering the newest advancements in gadgets and technology.
IB: If you could get a new skill in 10 minutes, what would it be?
SG: Keyboard Shortcuts, File Compression, Basic Data Analysis
IB: What is your favourite pastime?
SG: Streaming technology content.
IB: What if you had six months of paid vacation? Where would you travel?
SG: I would travel to a place where I can do mountain trekking.
IB: What are the kind of books you like to read or movies you like to watch?
SG: I like comedy, drama, and family movies like English Vinglish and Lage Raho Munna Bhai.
IB: What's the one thing you like about Infoglen?
SG: It is an egalitarian workplace where everyone is treated equally.
Celebrations
Birthdays
Ramasubramanian Rajamani
8th November, Chicago
Haroon Ahmad
13th November,
San Jose
Raheeb Khan
17th November, Bangalore
Adarsh RN
19th November, Gulbarga
Kalpitha TS
7th November, Bangalore
Ajinath Ghule
25th November, Ahmednagar
Work Anniversaries
Katie Caygill
6 Years
Khaleel Shaikh
6 Years
Nitin Agarwal
6 Years
Shanthi Murari
6 Years
Adarsh RN
5 Years
Premsai Balisetty
5 Years
Sridevi Yenamandra
5 Years
Shruthi Ravi
4 Years
Ezdhan Hussain
3 Years
Aman Sharma
2 Years
Ayush Khandelwal
2 Years
Poorna Rao
2 Years
Shrutika Aggarwal
2 Years
Tarun Gupta
2 Years
Shahul MT
1 Years
InfoQuiz November
Questions
In how many locations did Infoglen celebrate Joy of Sharing on the occasion of its 8th anniversary?
Which team got two CSATs on a client project?
Name one of Siddhartha’s favorite movies.
Please email your answers to: aamena@infoglen.com & shivangi@infoglen.com to win a PRIZE
Hint: Most answers can be found in this issue of InfoBuzz!
Answers of October InfoQuiz
What is Phishing?
A common type of social engineering scam, where the hacker typically sends an email or text to the target, seeking information that might help with a more significant crime.
What is a skill that Kalpitha would like to learn?
Water Surfing
Name the person who completed seven years at Infoglen in October 2023.
Vinod Gandla
Deepa Mohite
Winner of
0ctober
InfoQuiz
Editorial Board: Chief Editor - Fenil Shah; Editor - Aamena Ahmad; Designer - Roshan Kandari - Tarun Gupta
We welcome your suggestions/ideas - aamena@infoglen.com
Infoglen LLC, 100 Century Center Court, Suite # 301, San Jose, CA, 95112
Email: contact@infoglen.com, Phone: +1 408 642 5329