Leaderspeak
Implementing Ethical AI: A Salesforce Practitioner's Guide
Best Practices for Transparency, Bias Mitigation, and Data Security in AI-Driven Salesforce Solutions.
As we continue to push the boundaries of AI-powered Salesforce solutions, it is critical that we uphold the highest standards of ethical AI. With Agentic AI—AI systems that can take autonomous actions and make intelligent decisions—we must take responsibility for ensuring that our innovations enhance human decision-making, maintain trust, and align with ethical principles.
The Role of Ethical AI in Salesforce Solutions
Salesforce has embedded AI in its ecosystem through Einstein AI, AgentForce, and AI-powered automation, transforming how businesses engage with customers. At Infoglen, we leverage these technologies to create intelligent, automated, and data-driven solutions for our clients. However, AI is only as trustworthy and responsible as the people who develop it. To ensure ethical AI adoption, we must focus on:
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Chandan Prusty
COE Lead Consultant
1. Transparency & Explainability
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AI models must be transparent and interpretable.
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Customers and end-users should understand why and how AI-driven recommendations are made.
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In AgentForce implementations, AI-generated insights should be auditable, traceable, and free from bias.
2. Bias & Fairness
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AI must work equitably across industries, customers, and end-users.
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In Salesforce solutions, AI-powered recommendations should avoid biases in sales, service, and hiring processes.
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We must continuously test and refine our AI models to detect and eliminate unintended biases.
3. Privacy & Data Security
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AI models should adhere to Salesforce security best practices.
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No AI system should collect, process, or store sensitive customer data beyond what is necessary for its function.
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We must comply with GDPR, CCPA, and other global privacy standards when implementing AI-driven workflows.
4. Human-Centric AI & Responsible Automation
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AI should augment, not replace, human intelligence.
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AgentForce’s intelligent decision-making should assist, not override, human judgment in sales and service operations.
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AI-driven automation should empower teams to work smarter while maintaining human oversight where critical decisions are involved.
5. Accountability & Continuous Improvement
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AI models should be designed for continuous learning, monitoring, and optimization.
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Infoglen must take full accountability for the AI systems we deploy, ensuring that they meet both technical and ethical standards.
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We must foster a culture where employees, partners, and customers can raise concerns and provide feedback on AI behaviour.
Our Commitment to Ethical AI at Infoglen
As we build AI-powered Salesforce solutions, including AgentForce, we must ensure that every AI-driven decision aligns with Infoglen’s core values—trust, innovation, and customer success. Ethical AI is not just a compliance requirement; it is a strategic imperative that will define our credibility and competitive edge.
Let’s continue innovating responsibly, ensuring that AI serves humanity with fairness, transparency, and integrity.
Welcome Aboard
Rohan Rana
Salesforce Consultant,
Gurugram
Your Favorite Quote: “If Plan A fails, don’t worry—there are 25 more letters in the alphabet.”
If you could write a book about your life, what would be the title:
This wasn't on the syllabus
What is it about joining Infoglen that you look forward to the most:
The opportunity to be part of a dynamic and forward-thinking organization that values skill development, innovation and problem-solving, excites me.
Webinars
Akshat Malhotra
Founder - Pennywise
Save Smart, Tax Less: Make Your Money Work Smarter
On 21st March, Infoglen organized a webinar ‘Save Smart, Tax Less: Make Your Money Work Smarter’. The webinar was led by Akshat Malhotra, Founder of Pennywise. The session helped participants know:
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Legal strategies to reduce taxes and keep more income.
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Grow wealth with tax efficient options.
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Custom tips for salaried & self-employed.
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Practical tips for smarter financial decisions.
Parul Tripathi
TEDx Speaker and certified
IATD Trainer
Education Boards of India
On 27st March, Infoglen organized a webinar ‘Education Boards of India: What Every Parent Must Know’. The webinar was led by Parul Tripathi,TEDx speaker and certified IATD Trainer. The key highlights of the session were:
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Board Comparison - CBSE, ICSE, IB, Cambridge & State Boards.
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How each board shapes education & careers.
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Best fit for your child.
Women’s Day at Infoglen
On 7th March, Infoglen WI Circle organized a webinar, “Accelerating Action for Gender Equality in the Workplace”. We were privileged to host Simin Askari, VP, HR and Business Excellence at DS Group. She shared invaluable insights and experiences that resonated deeply with our team.
In a dynamic conversation with our Co-founder & COO, Simin outlined three crucial strategies for accelerating gender equality:
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Dismantling Bias: Recognizing and actively addressing unconscious bias is paramount. We learned the importance of calling out bias when we witness it, fostering a culture of awareness and accountability.
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Allyship with Men: True progress requires collective effort. We explored how men can be powerful allies by actively challenging systemic barriers and advocating for women's advancement.
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Amplifying Women's Voices: Creating a safe and inclusive environment where everyone feels empowered to share their perspectives is essential. We discussed strategies for building a culture where diverse voices are heard and valued.
The webinar was a highly interactive session, allowing us to delve into organizational strategies, address pressing workplace challenges, and reinforce the understanding that meaningful change demands continuous, collaborative action.
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The Delighted Clients
“The contributions from the Infoglen team are a big reason for the achievements over the past year.”
Congratulations to Sukirty, Shubham, Manish, Rohit, Arpit, and Dhiraj!
Recently, a Senior Director at Valet Living expressed their gratitude, that the contributions from the Infoglen team are a big reason for their achievements over the past year.
This recognition is a testament to the hard work and commitment of the entire team. They've been deeply invested in our client's success for the past four years, contributing to significant initiatives such as:
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Product Structure Revamp
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Pricing Structure Revamp
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Auto-Scheduling
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FSL Mobile App
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Community Portal
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Proposal Management
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Sales Quota/Branch Budget
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Client Billing Functionality
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Implementation of Various Reports and Dashboards for Executives and Other Stakeholders
Despite navigating challenges like requirement creep and project complexities, the team consistently delivered high-quality solutions, often going the extra mile and putting in extra hours. Their perseverance and dedication have been truly commendable.
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Infoglen Giving
Infoglen SWEEP: 5 Kgs of Waste Removed
Aamena Ahmad
Senior Content Analyst
Our commitment to a sustainable future took center stage on March 20th as the CSR Club, under the Infoglen SWEEP project, organized a impactful plastic clean-up drive at Tau Devi Lal Park, Gurgaon.
For 2 hours, a dedicated team of volunteers transformed into environmental champions, armed with masks, gloves, and trash bags. We began by identifying key areas within the park needing attention, and then divided into groups to tackle the challenge head-on.
Our mission: to rid the park of dry waste, particularly plastic, paper, and metal. With focused effort, we meticulously collected discarded items.
The success of our clean-up was tangible. We collected a substantial 5 kilograms of waste, a testament to our collective dedication. But our efforts didn't stop there.
Following the park clean-up, we proceeded to the Samadhan Hub – a waste segregation facility, where we took the crucial next step. We sorted the collected waste into designated bins, ensuring proper disposal and recycling. This hands-on experience provided invaluable insights into the complexities of waste management and the importance of responsible disposal. We concluded the day with a reflective discussion, sharing our experiences.
The Infoglen SWEEP project is more than just a clean-up; it's a call to action. It's about empowering ourselves to make conscious choices and contribute to a cleaner, greener future. We are proud of the dedication shown by our volunteers and are inspired to continue our journey towards environmental stewardship.
Culture Insights
A Bengali’s Perspective on the Infoglen Culture: Where Innovation Meets Ethics, and Work Feels Like Home
Tuhin Dey
Dear Infoglen Team,
At Infoglen, when I joined almost a year back, I understood that culture isn’t just a word—it’s the heartbeat of everything we do. Integrity, collaboration, and a passion for excellence define our journey, much like the deep-rooted traditions that shape Bengali culture.
Integrity at Infoglen: A Way of Life
Just as the Ganges flows unwaveringly, our commitment to honesty, transparency, and ethical work remains steadfast. Whether delivering innovative Salesforce solutions or fostering meaningful relationships, we uphold the values that define us. Like a well-woven taant saree, our client relationships are built on strong, transparent threads. Inspired by Satyajit Ray’s attention to detail, we aim for perfection in every project. Much like the warmth of adda over chai, we believe in open dialogue, mutual growth, and shared success.
Diversity of Infoglen: Culture Beyond Borders
From the energy of Durga Puja to the poetry of Tagore, Bengali culture taught me that creativity and integrity go hand in hand.
I saw the same passion in our workplace—where innovation is celebrated, and every challenge is met with determination.
The mention of Tagore prompts me to suggest a Fun Read! This month, I recommend "The Home and the World" by Rabindranath Tagore—a timeless tale of integrity, love, and duty.
Let’s continue building a workplace where ethics lead, innovation thrives, and culture connects us beyond boundaries.
What does integrity at Infoglen mean to you at Infoglen? Share your thoughts with us!
Sanghamitra Shende
Associate Manager
Recruitment
Accelerating Action: Unlearning Gender Roles for Real Change in the Workplace
On the occasion of Women’s Day, Sanghamitra Shende shared her thoughts in a thought provoking writeup, in which she urges us to look beyond the celebration and ask if we there has been any real change. Here’s an excerpt from her article. You can read the full article on the Infoglen blog.
When I was writing this article, I found myself reflecting on what was it that had not been discussed before—what was yet to be highlighted in the pursuit of creating a more equal world ? I’m sure what I’m about to talk about today isn’t anything you haven’t heard before. But that’s exactly what makes this conversation so important.
We have been discussing this issue for years, raising awareness, and working tirelessly at multiple levels to address the systemic bias where one gender is consistently overlooked and denied opportunities. Despite all these efforts, little has changed. We're still having the same conversations, with no real progress. When I say there has been no real progress, I am referring to the way we perceive gender. In my view, this mindset is one of the biggest barriers hindering women’s progress at various levels. Let’s discuss!
How do you believe daughters and sons are typically raised in a traditional setup? Do we nurture daughters to be self-sufficient in all aspects—mentally, physically, financially, emotionally—and encourage them to develop their own identity based on their own thoughts and beliefs?
Do we raise our sons to treat women as equals in every aspect, whether it's in domestic roles or professional ones? Equality starts at home, so do we teach them that learning life skills like cleaning, cooking, and household chores are essential for everyone, and not just for women? Do we teach our daughters the financial aspects of life and the work done outside the home, like paperwork for school, colleges, filing for any id, etc.? Are we creating an environment where our sons and daughters don’t see any gender roles, where every task is something everyone should be capable of doing? Are we raising and training them to be well-rounded individuals, mastering all life skills both at home and outside?
The truth is, we're not doing this. We're not raising them equally. Instead, we're raising and training them based on traditional gender roles. Yet, we still claim that women aren't capable of working outside the home, and that men aren't capable of handling tasks at home. These roles are so deeply ingrained in our upbringing and society that we conveniently overlook the privileges that come with being a man, while women come to see these disparities as the norm.
Of course, men are also affected by the burden of financial responsibilities falling on one person. Even when both the husband and wife are working, the role of the primary breadwinner often falls to the man, which automatically shifts the mental and financial burden onto him. But while a man goes to work and comes home to relax, a woman, after a long day at work, is still expected to cook and take care of household duties…
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Success Story
Transforming License Management for CPacket Networks
About The Client
CPacket Networks is a leader in network visibility and performance monitoring solutions. Their technology helps businesses monitor network performance, detect anomalies, and ensure seamless operations. To support their customers, CPacket provides software, device, and feature-based licenses, which grant access to their network monitoring tools and services.
Problem
Manual inefficiencies: License tracking and management were handled manually, making it difficult to provision, track, and renew licenses efficiently.
Lack of integration between Salesforce & LicenseSpring: Without a centralized system, sales and support teams had no real-time visibility into which customers had active, expired, or pending licenses.
Complexity of managing multiple license types: CPacket had to track:
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Software licenses: Granting customers access to network monitoring software.
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Device licenses: Activating monitoring devices for network visibility.
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Feature-based licenses: Enabling specific software functionalities based on customer subscriptions.
Data inconsistencies & errors: Without automation, manual data entry mistakes often led to delays, misallocated licenses, and inaccurate customer records.
Limited scalability: As customer demand increased, the existing system couldn’t keep up, creating bottlenecks in license activation and renewals.
The Solution
Automated License Synchronization
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When a customer purchases a software or device license, their details sync automatically between Salesforce and LicenseSpring.
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LicenseSpring assigns a unique license key, which is recorded in Salesforce for tracking and renewal management.
Real-Time License & Device Management
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Hourly batch jobs sync license activations, device allocations, and feature entitlements from LicenseSpring to Salesforce.
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Licenses are automatically mapped to Accounts, Contacts, and Products, providing a single source of truth for internal teams.
On-Demand Sync for Sales & Customer Support Teams
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A quick-sync button allows teams to update customer licenses in real time, ensuring seamless renewals, upgrades, and issue resolution.
Enhanced Error Handling & Data Accuracy
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Automated error logging captures API failures, ensuring data integrity and immediate alerts to admins.
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Real-time updates reduce human errors by eliminating manual license tracking.
Improved Customer Experience & Visibility
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Custom Salesforce dashboards provide a centralized view of licenses, showing active, expired, or upcoming renewals for software, devices, and product features.
What's Cooking?
Tropical Cooler
Enjoy the refreshing blend of coconut and pineapple in this vitamin-rich tropical cooler. Stay hydrated and invigorated with every sip.
Ingredients
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1 cup pineapple chunks, fresh
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1- liter coconut water
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12 cups coconut milk, unsweetened
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1 cup of cubed ice
Directions
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In a blender, combine pineapple chunks, coconut water, coconut milk, and ice cubes.
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Blend the ingredients together until smooth.
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Pour into a glass and top with a pineapple slice or a sprinkle of shredded coconut.
To share your favorite recipes with all Infogleners, send it to us at
Up Close & Personal with Ashok
Ashok Sahu, our Senior Software QA from Brahmapur, shared insights from his personal life
Ashok Sahu
IB: What is the sweetest memory from your childhood days?
AS: The sweetest memory from my childhood is playing outside with friends until sunset – a time full of laughter and adventure.
IB: What is a hidden talent you have?
AS: A hidden talent I have is photography—I have a keen eye for capturing beautiful moments and scenes with just my camera.
IB: If you could get a new skill in 10 minutes, what would it be?
AS: It would be mastering a new language, allowing me to connect with more people globally.
IB: What is your time management mantra?
AS: My time management mantra is “Plan ahead, stay flexible, and break down tasks to make them more achievable.”
IB: What is your favorite pastime?
AS: My favorite pastime is playing board games with friends and family—it’s a fun way to bond and challenge each other!
IB: What if you had six months of paid vacation? Where would you travel?
AS: With six months of paid vacation, I would travel to Europe, exploring different cultures, art, and history.
IB: What are the kind of books you like to read or movies you like to watch?
AS: I love reading adventure novels and fantasy books, and I enjoy watching action films, comedies, and those with a deep emotional storyline that leave me thinking long after.
IB: What's the one thing you like about Infoglen?
AS: What I love about Infoglen is its focus on innovation, fostering a creative and supportive environment where everyone’s ideas matter.
Celebrations
Birthdays
Divya Kherajani
6th March
Venkateshwarlu Malli
8th March
Shubham Tambi
11th March
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Aniket Pandey
11th March
Naushad Ahmad
12th March
Roshan Kandari
18th March
Chandan Prusty
19th March
Work Anniversaries
Anam Alam
4 Years
Kalpitha TS
3 Years
Siddhartha Gupta
3 Years
InfoQuiz March
Questions
How can we create transparency and explainability to ensure ethical AI adoption?
What was the theme of International Women’s Day 2025?
What is Ashok Sahu’s hidden talent?
Please email your answers to: aamena@infoglen.com & shivangi@infoglen.com to win a PRIZE
Hint: Most answers can be found on our website.
Answers for February InfoQuiz
What solutions did Infoglen implement for Bazaarvoice with the Certinia package integration?
Infoglen implemented project management automation, task tracking, and billing processes.
Name one thing that GenAI does very well and one thing that it struggles with.
GenAI is great at coding, but it lacks creativity, empathy, and strong communication skills. It doesn’t always understand how to create seamless, intuitive user experiences, struggles with understanding complex systems and solving new and unique problems.
What is Dhiraj’s hidden talent?
Cooking simple but delicious meals.
Winner of
February
InfoQuiz
Abhishek Kumar
Editorial Board: Chief Editor - Fenil Shah; Editor - Aamena Ahmad;
Designer - Tarun Gupta & Roshan Kandari
We welcome your suggestions/ideas - anam@infoglen.com
Infoglen LLC, 100 Century Center Court, Suite # 301, San Jose, CA, 95112
Email: contact@infoglen.com, Phone: +1 408 642 5329