Leaderspeak
Swimming with the Big Wave
Software developers will not be safe from the wrath of GenAI, unless they learn how to tame and ride this big tiger.
To ensure that software developers remain valuable in the age of generative AI, they need to work on some strategies. And these are not very difficult to understand or practice.
To begin with, experts suggest, that the techies must build their soft skills. GenAI is great at coding, but it lacks creativity, empathy, and strong communication skills.
Developers should improve their ability to work in teams, communicate effectively with stakeholders, and understand user needs. These human-centered skills will always be crucial.
Ibrahim Ahmad
Managing Director
The next proposed action plan for developers is to master GenAI integration. Instead of seeing it as a threat, developers should learn how to integrate and leverage GenAI in their projects. Knowing how to use GenAI as a tool in development (e.g., for code generation, testing, etc.) can make developers more efficient and valuable. Another possible action plan for not getting badly hit by GenAI is to enhance UI (user experience) skills. GenAI may be able to generate code, but it doesn’t always understand how to create seamless, intuitive user experiences. Developers can focus on designing and optimizing user interfaces (UI) and improving UX, which requires deep understanding of human behavior and psychology.
Another very useful tip from those who are working on strategies to handle and leverage GenAI is that while it can generate code, GernAI still struggles with understanding complex systems and solving new and unique problems. Developers can focus on high-level problem-solving and system design, areas where human expertise is still essential. Also, let us not forget that security is becoming more complex with GenAI and the rise of cyber threats. Developers should specialize in secure coding practices, ethical hacking, and ensuring AI-generated code doesn't introduce vulnerabilities.
Fostering creativity and innovation is perhaps also a sure shot to be able to take advantage of GenAI rather than get eaten up by it. GenAI is only as creative as the data it’s trained on. Developers should continue to push the boundaries of innovation, thinking outside the box to create unique solutions or entirely new concepts that GenAI can't replicate. Mastering data engineering and AI models is another likely art of war that developers can adopt. They can upskill in data engineering, machine learning, and the building of GenAI models. Understanding how GenAI works at a deep level will position developers to be the architects and caretakers of generative AI systems, rather than just users.
The other possible game plan could be to get into DevOps. GenAI can automate many aspects of development, but it still requires human oversight. Developers should focus on mastering DevOps practices, continuous integration/continuous deployment, and automation to optimize workflows and make teams more efficient. As AI systems become more powerful, the ethical implications of AI are becoming a bigger concern. Developers should gain expertise in AI ethics to help create fair, transparent, and responsible AI applications, and ensure that these systems are used appropriately. This itself is likely to be a super specialization within the GenAI domain
And last but certainly not the least is the advice that developers need to be working on is to stay updated on emerging technologies. This is something techies are always advised, but the need to be updated was never as critical, as it is in the face of GenAI. The technology landscape is evolving rapidly. Developers should continue learning about new programming languages, frameworks, and tools that emerge alongside generative GenAI to stay ahead of the curve.
By focusing on these areas, software developers can position themselves as indispensable in the ever-evolving tech landscape, using generative GenAI as an enabler rather than a replacement.
Note : Most of the content for this expert advice from me, has come from Chat GPT. How about that!
Welcome Aboard
Aniket Pandey
Technical Content Writer,
Dehradun
Your Favorite Quote: “There are two tragedies in life. If one is to lose your heart's desire, the other is to gain it.” - George Bernard Shaw
If you could write a book about your life, what would be the title:
The Alpine Throne
What is it about joining Infoglen that you look forward, to the most:
Conquering a new market. Creating another great content brand.
Webinars
Akshat Malhotra
Founder - Pennywise
Personal Finance Masterclass
On 14th February, Infoglen organized a webinar on Personal Finance Masterclass. The webinar was led by Akshat Malhotra, Founder of Pennywise. The session helped participants know:
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Why they should save and invest.
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An overview of financial avenues.
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How to make most of your investments.
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Effective budgeting techniques.
Vasco Patricio
Udemy Instructor - Partner
The Art of Persuasion
On 21st February, Infoglen organized a webinar on The Art of Persuasion. The webinar was led by Vasco Patricio, Udemy Instructor Partner. The session helped participants:
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Learn actionable techniques to influence, negotiate, and build stronger relationships.
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Gain tools to handle high stakes decisions and inspire teams with confidence.
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Apply no - nonsense strategies designed to create immediate impact in your professional & personal life.
Akshata Mahale
Leadership and Executive Development Coach
Mastering Email Etiquette Like a Pro
On 28th February, Infoglen organized a webinar on Mastering Email Etiquette Like a Pro. The webinar was led by Akshata Mahale, a Leadership and Executive Development Coach. The session helped participants understand how to:
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Enhance Professionalism: Craft clear, impactful emails that boost credibility.
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Avoid Mistake: Sidestep common pitfalls for effective, conflict free communication.
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Boost Efficiency: Use frameworks like clear and AIDA for structured, action driven emails.
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Build Connections: Develop a polished tone to strengthen relationships with clients and colleagues.
Poll Power
Which new feature of Agentforce 2.0 are you most excited to implement in your organization?
The Poll Power section brings to you the results of Infoglen poll on LinkedIn with active Salesforce and CRM community members on important and current topics related to Salesforce.
The Delighted Clients
“Deeply grateful, once again, for Infoglen team’s response, especially Yasar and Manish, to resolve the issues quickly and effectively.”
Congratulations to Yasar and Manish!
The client recently encountered several issues stemming from a December enhancement related to Service Category Activation dates. This initial issue cascaded into problems with Work Order Account Manager assignments and a higher-than-expected volume of Work Orders with incorrect assignments due to a delayed deployment. These issues impacted the Sales Team's performance and commissions, as well as automated Account ownership assignment.
The team worked diligently to understand the problems, identify necessary corrections, develop a solution, and manage testing and implementation. Yasar and Manish dedicated significant weekend time to rebuild data for over 2,100 Accounts and update affected Work Orders. Their work not only saved the team considerable time on manual updates but also restored the business team's confidence in the data. Senior Director, IT MultiPro at Valet Living, thanked Yasar and Manish and was appreciative of Infoglen’s continued partnership.
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Infoglen Giving
Sandwich-Making Magic at Jai Hind Learning Center
Aamena Ahmad
Senior Content Analyst
The NCR team visited the Jai Hind ‘Amaltas’ Primary Learning Center, a project run by our NGO partner, Tarraqi I Foundation. The activity focused on a fun and interactive cooking session where team members guided the children in preparing their own veggie sandwiches – a simple, no-fire recipe. This initiative aimed to provide a fun learning experience for the children while also fostering a sense of community and giving back.
The Infoglen volunteers participated in the activity, working alongside the dedicated teachers and staff at the center. The children were divided into smaller groups, each guided by a volunteer. The "Bites and Banter" team had prepped all the necessary ingredients, including bread, a variety of fresh vegetables, spreads, and condiments. The children actively participated, spreading, layering, and assembling their own delicious veggie sandwiches. The atmosphere was filled with excitement and laughter as the children proudly crafted their culinary creations.
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Children's Experience: The children thoroughly enjoyed the hands-on cooking activity. They learned about different vegetables, practiced basic food preparation skills, and experienced the joy of creating and eating their own food. The activity fostered teamwork, creativity, and a sense of accomplishment. Beyond the immediate enjoyment, the children also gained a simple, healthy recipe they could potentially replicate at home.
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Volunteer Experience: The NCR team volunteers appreciated the opportunity to connect with the children and contribute to the community.
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Lunchbox Sponsorship: In addition to the cooking activity, the NCR team sponsored lunchboxes for all 40 children present at the Amaltas Center that day. This ensured that all the children had a nutritious and fulfilling meal.
The veggie sandwich-making workshop at the Learning Center not only provided a fun and educational experience for the children but also fostered a sense of community and goodwill. The combined efforts of the NCR team, the "Bites and Banter" cooking club, and Tarraqi I Foundation created a memorable and impactful experience for everyone involved.
Latest @ Infoglen
Get ready to reignite your passions and connect with colleagues who share your interests! We're thrilled to announce the revival and relaunch of our Hobby Clubs, starting February 2025!
At Infoglen, we believe in the power of connection beyond the workplace. Our Hobby Clubs are a fantastic opportunity to explore your passions, learn new things, and build bonds with like-minded colleagues. These clubs are for employees, by employees – a space where you can unwind, engage, and share what you love with fellow team members.
What Awaits You?
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Meet colleagues who share your passions
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Participate in fun activities and discussions
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Learn, explore, and grow beyond your daily work
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Become part of a vibrant and engaging employee community
Check out the exciting list of clubs and their leaders!
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Success Story
Optimizing Salesforce and CPQ for Bazaarvoice
About The Client
Bazaarvoice is a leading technology company based in Austin, Texas, offering solutions for brands and retailers to collect and display user-generated content (UGC). With over 12,000 brand and retail websites in its network, Bazaarvoice helps businesses enhance customer engagement through reviews, social content, and insights.
Problem
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No existing knowledge transfer (KT) documents or developer support.
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Lack of Git setup, CI/CD pipelines, and a proper Apex Trigger Framework.
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No prior implementation of Certinia or a structured error-logging mechanism.
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CPQ lacked output tables for various product categories.
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Inefficient project management due to missing automation in billing, resource allocation, and time tracking.
Solution
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Certinia Package Integration: Implemented project management automation, task tracking, and billing processes.
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Custom Gantt Chart in Apex: Designed for seamless task scheduling and progress visualization.
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Enhanced CPQ Output Tables: Developed custom Visualforce solutions for PDF generation.
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Robust Error Handling: Implemented a logging mechanism to capture and debug errors efficiently.
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Automated Resource Allocation: Assigned tasks based on roles and availability.
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MIAW Chat Button Optimization: Built a custom LWC for chat visibility based on business hours.
What's Cooking?
Eggless Zebra Cookies
These eggless Zebra cookies offer a delicious mix of buttery vanilla and rich chocolate dough, creating a striking striped or marbled appearance.
Ingredients
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¼ cup (55g) butter, softened
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¼ cup powdered sugar
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¼ tsp vanilla extract
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1 cup flour
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⅛ tsp baking powder
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3 + 1 tbsp milk
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1 tbsp cocoa powder
Directions
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In a bowl, add softened butter and powdered sugar and vanilla. Whisk it till it’s light, fluffy and pale in colour.
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Then add flour, baking powder and 2 tbsp milk and form it into a smooth dough.
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Divide the dough into 2 equal halves. Add in cocoa powder and 1 tbsp milk into one half of the dough.
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Further divide each portion into 4-5 small balls and roll them out into equal rectangles.
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Stack them alternatively in an uneven manner to resemble a zebra pattern.
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Wrap the stacked dough tightly to make a cuboid and refrigerate for 30 mins .
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Preheat the oven at 180 degrees for 5 mins and prepare a baking tray lined with parchment paper.
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Neatly cut the dough into slices and lay them on the prepared tray.
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Bake the cookies for 10-12 minutes until slightly brown around the edges.
To share your favorite recipes with all Infogleners, send it to us at
Up Close & Personal with Dhiraj
Dhiraj Thakur, our Salesforce QA from Latur, shared insights from his personal life
Dhiraj Thakur
IB: What is the sweetest memory from your childhood days?
DT: One of my sweetest childhood memories is going to my maternal uncle's village during summer vacations. I loved playing with my village friends, swimming in the well on our farm, and having lunch together in the open fields. Those simple joys and carefree days remain etched in my heart.
IB: What is a hidden talent you have?
DT: I have a knack for cooking simple but delicious meals. It’s a hobby I enjoy, and it helps me relax after a long day.
IB: If you could get a new skill in 10 minutes, what would it be?
DT: I’d love to master the art of playing the guitar. Music has always been close to my heart, and it’s a skill that can bring joy to any moment.
IB: What is your time management mantra?
DT: Prioritize, plan, and execute. I believe in tackling the most important and challenging tasks first, which creates momentum for the rest of the day.
IB: What is your favorite pastime?
DT: I enjoy spending time with my baby, exploring new places with family or friends, or unwinding with a gripping movie, especially action, thriller, or war films.
IB: What if you had six months of paid vacation? Where would you travel?
DT: I would spend time exploring Northeast India, immersing myself in its rich culture, scenic beauty, and unique traditions. From the breathtaking landscapes of Meghalaya to the vibrant festivals of Nagaland and the serene valleys of Arunachal Pradesh, there’s so much to discover and experience.
IB: What are the kind of books you like to read or movies you like to watch?
DT: I love watching action-packed thrillers, gripping war films, or thought-provoking dramas that keep me on the edge of my seat.
IB: What's the one thing you like about Infoglen?
DT: What I love about Infoglen is the culture of collaboration and innovation. Everyone here is encouraged to bring their ideas to the table, and there's a strong sense of teamwork that drives success.
Celebrations
Birthdays
Fatma Naz
3rd February
Arpit Sharma
5th February
Karishma Singh
12th February
Neeraj Soni
13th February
Nitin Agrawal
16th February
Dilip Bhambhani
19th February
Chandan Prusty
19th February,
Work Anniversaries
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Harikrishna Potru
8 Years
Gopala Krishna
5 Years
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Aamena Ahmad
4 Years
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Raabit Ahmad
3 Years
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Karishma Singh
1 Year
Prashant Kumar Singh
1 Year
InfoQuiz February
Questions
What solutions did Infoglen implement for Bazaarvoice with the Certinia package integration?
Name one thing that GenAI does very well and one thing that it struggles with.
What is Dhiraj’s hidden talent?
Please email your answers to: aamena@infoglen.com & shivangi@infoglen.com to win a PRIZE
Hint: Most answers can be found on our website.
Answers for January InfoQuiz
What is the name of the nonprofit that has joined our client roster last month and what do they do?
Proyecto Mirador, a non-profit organization which provides improved biomass cookstoves to families in greatest need.
How did Infoglen use the Agreement Generation Wizard for GCP’s CLM project?
Agreement Generation Wizard was used to generate contracts with the correct templates based on customer demographics and products purchased. The wizard allowed sellers to update billing and shipping information directly within the quote.
What are Infoglen’s two goals for 2025?
Revenue growth and client retention, and to achieve Salesforce Platinum Partnership status.
Winner of
January
InfoQuiz
Anam Khan
Editorial Board: Chief Editor - Fenil Shah; Editor - Aamena Ahmad;
Designer - Tarun Gupta & Roshan Kandari
We welcome your suggestions/ideas - aamena@infoglen.com
Infoglen LLC, 100 Century Center Court, Suite # 301, San Jose, CA, 95112
Email: contact@infoglen.com, Phone: +1 408 642 5329