Infobuzz April Newsletter 2024

MONTHLY NEWSLETTER, VOL 05, ISSUE 4 - APRIL 2024

The Delighted Clients

Leaderspeak

Unlocking Salesforce Data Cloud Opportunities

A Game Changer for Our Customers (and Us!)

As many of you know, we're constantly ingesting customer information, but it often sits trapped in isolated silos, making it difficult to get a truly holistic view of our customers.

As per a recent survey, only 26% of companies were able to claim to have a completely connected experience across all channels.

At Infoglen, we're committed to changing that. That's why I'm so excited about the potential of Salesforce Data Cloud.

For years, Customer Data Platforms (CDPs) promised a unified view of the customer. But they often fell short, requiring complex integrations and thereby limited impact through digital transformation. Data Cloud breaks these barriers.

Data Cloud: The Key to a 360-Degree Customer View

Data Cloud is an innovative solution that unifies and harmonizes all your data sources, both within and outside Salesforce. This means no more data lakes or warehouses gathering dust – all your customer information is brought together to generate actionable insights. Imagine, with just a few clicks, not lines of code, you can have a complete picture of every customer interaction. This empowers us to personalize engagement like never before.

Real-World Examples of Success

Data Cloud isn't just theoretical. We're already seeing incredible results across industries, and I'm excited about the possibilities that Data Cloud presents:
Major financial institutions are using Data Cloud to better understand their customers' relationship for providing personalized financial solutions.
Airports are using Data Cloud to personalize the customer experience.
International Delivery Services are bringing Sales, Service & Marketing together to curate personalized engagements for their customers.
Enterprises are using Data Cloud to unify all fragmented data for enhancing productivity & streamlining processes.
Automatically creating an opportunity based on web engagement data.

Sharaf Hoda

Director – Business Development

With data available from all touchpoints & engagements, Data Cloud is equipped to have the context for prompts for its AI model. This ensures that we can build specific AI-driven solutions based on these data sets with high quality outcomes.

Next-Gen AI Powered by Real Customer Data

The AI revolution is essentially a data revolution, but also a trust revolution. The quality of outcome is determined by the sanctity of the training data set. That's why Salesforce invests heavily in building the highest level trust from a security standpoint as this is the bedrock for higher growth.

Trust and Security: The Cornerstone of Growth

This is just the beginning. With Data Cloud, we have the power to unlock the full potential of customer data and deliver truly transformative experiences.

References

https://www.salesforce.com/news/stories/data-cloud-ai-future/?bc=HA

https://help.salesforce.com/s/articleView?id=sf.customer360_a.htm&type=5

https://www.salesforce.com/news/stories/data-cloud-magic-quadrant/

https://www.salesforce.com/news/stories/data-cloud-tdx-news/

https://www.salesforce.com/data/?d=cta-body-promo-8

https://www.pwc.com/us/en/technology/alliances/library/salesforce-data-cloud-and-cdp.html

https://www.salesforceben.com/the-history-and-future-of-salesforce-data-cloud/

https://www.salesforce.com/in/data/

Welcome Aboard

Utkarsh Singh

Salesforce Consultant, Gurugram

Your Favorite Quote: “Embracing the diversity of expressions strengthens the fabric of human connection.”

If you write a book on your life, what would be the title:

Unwritten Resilience

What are you looking forward to at Infoglen:

I look forward to leveraging my skills and expertise to drive successful outcomes for clients and contribute to Infoglen’s growth.

Sanghamitra Shende

Associate Manager Recruitment, Nagpur

Your Favorite Quote: “With great power comes great responsibility.”

If you write a book on your life, what would be the title:

Lost in Translation : A Journey of Misunderstanding

What are you looking forward to at Infoglen:

Everything about this journey, as this would be a completely new experience for me in my career.

Kartik Kulkarni

Senior Salesforce QA, Gulbarga

Your Favorite Quote: Try until you succeed.”

If you write a book on your life, what would be the title:

My Ups and Downs in Life

What are you looking forward to at Infoglen:

To refine my skills, learn from experienced professionals and contribute as much as possible.

Infoglen Giving

Earth Day 2024: Exploring Plastic Recycling Solutions

Aamena Ahmad

Senior Content Analyst

This Earth Day, with the theme "Planet vs. Plastic," our NCR team took a stand against plastic pollution! We participated in a activity that combined waste segregation education with a visit to a local recycling facility.

We took a trip to IamGurgaon's recycling facility - Samadhan Hub! This waste solution center empowers residents to become responsible waste managers by providing designated bins for various dry waste categories, including e-waste, expired medicines, and even multilayered plastics (MLP).

Witnessing this organized system for processing recyclables was truly inspiring.

The entire experience proved to be a valuable eye-opener. The IamGurgaon facility demonstrated how our everyday discards can be given a new life.

Here's what some of our team members learned:

The power of small actions: Segregating at home makes a big difference in the long run.
Importance of responsible waste disposal: Properly categorized waste allows for efficient recycling.
The value of local NGOs: Waste solution centers like Samadhan Hub play a crucial role in creating a sustainable future.

We're feeling motivated to continue our fight against plastic pollution. We encourage everyone to take a stand – segregate your waste, explore local recycling options, and spread awareness! Remember, a small change in our daily habits can lead to a big impact on our planet!

The segregated bins for paper, metal, hard plastics, multi layered plastics, clothes, and e-waste

Webinars

Chhavi Sahal

Certified Sleep Coach, Yoga Teacher, Sound Healer

Unlock Your Best Sleep

On 12th April, Infoglen organized a webinar ‘Unlock Your Best Sleep’. The webinar was led by Chhavi Sahal, a certified sleep coach, yoga teacher, and sound healer. The session aimed to help participants:

Learn to manage screen exposure

Learn how to build a healthy lifestyle that naturally improves sleep

Gain accurate on how your biological clock and sleep cycle works

Learn to fall asleep within 20 minutes

Gaston D’Souza

Training Specialist and Motivational Speaker

Breaking Down Burnout : Recognizing the Signs and Seeking Support

On 19th April, Infoglen organized a webinar on Breaking Down Burnout : Recognizing the Signs and Seeking Support. The session was conducted by Gaston D’Souza, Training Specialist and Motivational Speaker with experience of a decade and a half. The session talked about:

Chronic exhaustion

Trouble focusing and concentrating on tasks

Feeling irritable and impatient with others

Feeling overwhelmed and stressed out all the time

The Delighted Clients

Created the Managed Partner Program dashboard with all its multiple views:

Congratulations Shaifali!

The Global Product Lead at Google, expressed her gratitude towards Shaifali Bhatnagar and the Infoglen team for their exemplary work in building the Managed Partner Program dashboard. They acknowledged the dashboard's versatility in catering to various audiences, foreseeing enhanced visibility leading to the identification of new opportunities and improved program optimization. The introduction of a new representative dashboard view is expected to inspire data-driven decision-making and proactive support. The client commended Shaifali for her dedication to refining the dashboard through multiple iterations based on feedback, ultimately delivering a solution aligned with their needs and expectations.

Latest Wins

Elevating CCI's Healthcare Collaboration Platform

Following our successful implementation of a custom public community portal and streamlined knowledge article setup in Salesforce for FGU, a non-profit organization committed to advancing healthcare collaboration, we've now embarked on enhancing the community page even further.

Additionally, we're providing invaluable RevOps consultation to optimize operational efficiency. A notable step in this endeavor includes replacing FormAssembly with Salesforce Forms, marking an advancement in data management and user interaction. This project exemplifies our ongoing dedication to innovation and client satisfaction.

Security First

Tips From Infoglen's IT Security Handbook

Incident Management :

Do not ignore any unusual activity/incident (if observed) since a single compromised system can “wake up” and negatively affect other systems. Personnel must respond as quickly as possible.

Do not discuss security incidents with anyone outside the organization.

Report all the incidents - major or minor at incident@infoglen.com.

Infoglen Events

HackaGlen 2024

Infoglen Hackathon – HackaGlen is back this year with an exciting and highly relevant theme: AI for Sales, Service and Delivery. Infogleners will be able to register for the Hackathon shortly.

The timeline for PoC submission and further details to follow soon!

Success Story

Elevating Care Management for a Health Insurance Company

About The Client

Humana is one of the largest health insurance providers in the US, on a mission to redefine care management and enhance member experiences. A Fortune 500 company, the client continuously creates innovative solutions and resources that fulfill healthcare needs.

Problem

The client struggled with multiple issues in managing its member experience. Their member data was scattered across disparate systems, limited visibility and hindered insight into member health. Inadequate communication within the care team compounded this issue, while the absence of a secure repository for member interactions created data management challenges. Efficient task allocation, personalized communication channels, and automated health assessments were also lacking. Enabling both online and offline work for care managers was also a challenge because of technical feasibility. Inconsistencies between pharmacy and care data led to poor medication management and the difficulty of generating accurate reports further impeded informed decision-making throughout the care process.

Solution

Unified Data Integration: Infoglen migrated member data from the client’s diverse systems to Salesforce Health Cloud, providing care teams with a holistic view of each member's health history.

Enhanced Accessibility: Health Cloud implementation provided care teams with access to member health records and care-related tasks, employing Salesforce's search and filtering features for efficient care management.

Efficient Task Management: Implemented Dynamic "Cases" functionality to facilitate seamless tracking and delegation of member care tasks, ensuring coordinated and punctual care delivery.

Fluid Communication: Integrated communication tools within Health Cloud into the client’s system, fostering real-time interaction and information exchange among multidisciplinary care teams, thereby enhancing overall coordination.

Personalized Care Plans: Utilizing Health Cloud's capabilities, the company conducted comprehensive member health assessments, fueled by MCG content, to subsequently generate personalized Care Plans tailored to individual needs.

Mobile Solution: Implemented mobile solution to provide care managers with the flexibility to work both online and offline through mobile devices, empowering uninterrupted care provision.

Pharmacy Data Integration: Integrated pharmacy claims data into Health Cloud, to enhance medication management, allowing for a comprehensive approach to member care.

Analytics and Insights: The solution harnessed both standardized and customized analytics to distill insights from care data and outcomes, facilitating informed decision-making.

Poll Power

The Poll Power section brings to you the results of polls conducted by Infoglen on LinkedIn, where active Salesforce and CRM community members weigh in on all kinds of topics related to Salesforce.

With the below poll, we explore the biggest hurdle in the sales cycle of companies. Dive in to see if generating qualified leads, lengthy sales cycles, forecasting woes, or data fragmentation topped the charts!

What's Cooking?

6 Minute Microwave Chocolate Cake - Eggless!

By Bake with Shivesh

Ditch the oven and satisfy your sweet tooth in no time with this decadent, egg-free chocolate cake recipe that comes together in your microwave in an unbelievable 6 minutes!

Ingredients

¾ cup vegetable oil
1 + ¼ cup fine sugar
1 cup yogurt ( homemade dahi works)
1+ ½ cup all purpose flour
¾ cup cocoa powder
A pinch of salt
1 tsp baking powder
½ tsp baking soda
¼ cup milk

Directions

In a bowl, add in oil and sugar. Beat this together really well till the mixture becomes light and pale. Now add in yogurt and mix it in as well.
In the same bowl, sift in all purpose flour, cocoa powder, a pinch of salt, baking powder, and baking soda.
Mix everything together. Make sure to be gentle and not knock out all the air from the batter.
Lastly, add in milk and mix it well. Also add in any nuts of your choice at this stage if you want.
Transfer your batter to a microwave safe dish, lined with parchment paper.
Cook this in the microwave for around 6 minutes.
Serve as you like! Enjoy!

aamena@infoglen.com

To share your favorite recipes with all Infogleners, send it to us at

Up Close & Personal with Manish

Manish Singh, our Senior Salesforce Developer from Faridabad, shared insights from his personal life

Manish Singh

IB: What is the sweetest memory from your childhood days?

MS: One of my favorite childhood memories was going to the amusement park with my family. We were able to take a break from our usual routine. Those trips were special times spent with my family that I will always cherish.

IB: What is your time management mantra?

MS: I start my day by figuring out what's the most important thing to do. I do the hardest or most important task when I have the most energy, usually in the morning. Staying organized like this helps me make the best use of my time.

IB: What is a hidden talent you have?

MS: I've discovered a passion for chess, where my strategic thinking and problem-solving skills come to life on the board. It's a game that challenges me to anticipate my opponent's moves and think several steps ahead—a talent I never knew I had until I started playing.

IB: If you could get a new skill in 10 minutes, what would it be?

MS: If I could learn something new super quickly, I'd love to be able to speak many languages fluently.

IB: What is your favourite pastime?

MS: When I'm not busy, I like to listen to music and play chess. It helps me relax and have fun.

IB: What if you had six months of paid vacation? Where would you travel?

MS: If I had six months off with pay, I'd love to go on a long trip to Ladakh. It's a place with amazing mountains and a rich culture. I'd love to explore it all on a road trip.

IB: What are the kind of books you like to read or movies you like to watch?

MS: I really enjoy watching science fiction and superhero movies. Recently, I saw the new Dune movie and loved it. I also like Marvel superhero movies

IB: What's the one thing you like about Infoglen?

MS: Infoglen supports creative thinking and curiosity, encouraging employees to come up with new ideas. They offer lots of chances to learn and grow, helping people improve their skills. The friendly atmosphere at Infoglen makes everyone feel like part of a team, where everyone is respected and valued.