It’s Salesforce’s platform for building secure, branded digital experiences, portals, apps and microsites that connect customers, partners and employees with the right data and tools.
Our Experience Cloud + Partner Portal Expertise
We don’t just set up Salesforce Experience Cloud, we design connected experiences that fit how your customers engage.
Ready to Transform Your Digital Experience?
300+
Hours of Experience Cloud Expertise
20+
Experience Cloud Projects Completed
20+
Experience Cloud Experts
200+
Certifications
10+
Platform Accelerators
4.9/5
CSAT
90%+
Repeat Business
Infoglen: Your Trusted Partner for Salesforce Experience Cloud Implementation
Every interaction shapes how people experience your business. Salesforce Experience Cloud helps you design secure, scalable digital portals and communities where customers, partners and employees can engage in one connected place.
As a Salesforce Crest (Gold) Partner, we don’t just deploy Experience Cloud, we design digital experiences that become growth engines for your business – driving adoption, loyalty and measurable impact.
Unify the Journey – Replace fragmented portals and static sites with a single, branded experience that connects customers, partners and employees across the engagement lifecycle. Customers get intuitive, AI-enhanced self-service in one place, partners gain secure portals for onboarding, access and deal visibility and employees work through role-based digital workspaces that bring knowledge, tools and collaboration together.
Experience Cloud + Agentforce Configuration – Enable intelligent self-service, dynamic communities and automated workflows that reduce support costs and increase engagement.
Strategy + AI Accelerators – Blend thoughtful design, scalable architecture and AI-powered personalization to deliver experiences that adapt to every user, without increasing operational complexity.
Results That Go Beyond Engagement – Deliver not just a portal, but a thriving ecosystem that strengthens relationships, improves productivity and supports sustainable business growth.
We Use the Complete Experience Cloud Toolkit
We bring together every Experience Cloud capability to build intelligent digital ecosystems for customer self-service, partner relationship management and employee enablement.
Experience
Cloud Templates
Out-of-the-Box Journeys
- Customer Account Portal
- Partner Central
- Help Center
- Build Your Own (LWR)
- Employee Communities (Custom / LWR)
Experience Cloud
Builders
Design, Data and Security
- Experience Builder (branding & design)
- Access & Sharing Model
- Identity & SSO Setup
- Data Integration with Sales & Service Cloud
- Reports & Dashboards
AI + Personalization
Add-Ons
Next-Gen Experiences
- Agentforce Bots for Self-Service & Case Deflection
- Einstein Search & Recommendations
- Salesforce Data Cloud for Personalization
- Next Best Action for Customers & Partners
Our Experience Cloud Solutions for Your
Team’s Toughest Service Hurdles
Your Challenge
Our Solution
Slow Time-to-Market
Complex development cycles delay digital experience launches, causing missed opportunities and competitive disadvantage.
Rapid, Future-Ready Deployment
Infoglen accelerates your Experience Cloud rollout with an agile, sprint-based approach. We combine reusable Lightning components, mobile-ready designs and best-practice templates to get you live fast, without sacrificing quality or scalability.
Operational Inefficiencies
Disconnected systems and silos create fragmented workflows that increase costs and reduce team productivity.
Streamlined, Connected Workflows
We use Salesforce Experience Cloud to break down silos and bring teams, data and processes onto one platform. Native integrations and smart automation simplify workflows, reduce costs and free up your teams to focus on what matters most.
Rising Self-Service Expectations
Customers demand quick, hyper-personalized support on their own terms.
Smarter Self-Service, Powered by AI
Infoglen transforms your portal into a 24/7 support hub. With intelligent search, AI assistants, Agentforce bots and personalized content, customers solve problems in minutes—not hours. The result: lower case volumes, faster resolutions and happier users.
Limited Collaboration
Poor communication and visibility across customers, partners and internal teams hampers productivity and satisfaction.
Seamless Collaboration Hubs
Infoglen builds Experience Cloud portals that connect customers, partners and employees in one place. With shared workspaces, real-time updates and clear visibility into processes, teams collaborate faster and deliver better outcomes together.
Lack of Performance Insights
Organizations can't measure digital experience effectiveness or identify optimization opportunities, missing chances to improve ROI.
Data-Driven Experience Management
We build custom analytics inside Salesforce to give you clear visibility into how your portals are performing, adoption, engagement and ROI. With real-time dashboards and AI-powered insights, you can spot what’s working, fix what’s not and continuously optimize your digital experiences for maximum business impact.
Fragmented Partner Operations
Distributors, resellers and strategic partners struggle with manual onboarding, disconnected tools and limited visibility into deals, training and support.
Centralized Partner Relationship Management Portals
Infoglen builds robust partner portals on Experience Cloud that centralize partner onboarding, user management, deal collaboration, training access and support. Partners get role-based access, secure SSO and the autonomy to manage their users, pipelines and certifications—while you retain full control from Salesforce.
Results You Can Expect
Because We’ve Done It Before
Our Experience Cloud implementations consistently deliver real, measurable results for our clients and we can do the same for you.
66%
Faster Launches
Launch portals in weeks, not months, with Experience Builder’s drag-and-drop simplicity.
45%
Higher Engagement
Keep people coming back with AI-powered personalization, gamification and community incentives.
30%
Greater Efficiency
Cut the noise of siloed systems by bringing everything together in one secure, unified hub.
2x
User Productivity
Help customers and employees get answers faster with smart knowledge bases and AI-driven self-service.
27%
Revenue Growth
Driven by streamlined partner collaboration and faster deal execution through the Salesforce partner portal.
2x
Increase in Adoption
Pixel-perfect, responsive experiences that drive higher user interaction and sustained platform usage.
Our 7-step Implementation Approach
At Infoglen, Experience Cloud implementations go beyond portal launches - they’re digital transformations that unify design, data and intelligence. We follow a proven, insight-driven framework to deliver connected, secure and scalable digital experiences.
Discovery & Experience Strategy
We begin by understanding your audience's customers, partners, or employees and mapping their journeys.
This phase defines success metrics, identifies pain points and produces a blueprint covering:
Design & Experience Architecture
Our architects and UX teams translate the blueprint into wireframes, themes and security models that balance form and function.
We define:
Build & Integration
We develop scalable, Lightning-native components and connect your data sources using APIs or MuleSoft.
Each portal is optimized for performance, mobile responsiveness and extensibility.
This includes:
Personalization & AI Enablement
We embed AI and automation to personalize every interaction. Using Einstein and Agentforce capabilities, we deliver:
Testing, UAT & Security Validation
Before launch, we validate:
Launch & Adoption Enablement
We execute a phased rollout strategy to drive early adoption and feedback.
This includes:
Continuous Optimization & Insights
Post-launch, we track engagement, login rates and deflection metrics to guide improvement. With CRM Analytics dashboards, we continuously refine experiences to ensure ROI and scalability.
Customer Success Stories
Discover how Infoglen uses Salesforce Experience Cloud to solve complex challenges and deliver real results.
Multinational payment solutions provider
The Challenge: Inefficient communication and data silos between employees, retail users and vendors led to revenue leakage and slow order processing.
Our Solution:
• Migrated service providers to Salesforce Experience Cloud
• IIntegrated Experience Cloud with Field Service Lightning (FSL)
• Centralized order processing and communication workflows
• Enabled vendors with collaboration and self-service tools
The Outcome
30% improvement in overall efficiency, prevention of revenue leakage and stronger vendor collaboration through a unified platform.
Technology Stack:
Salesforce Experience Cloud
Salesforce Field Service (FSL)
Apex & Lightning Web Comp
API Integrations (MuleSoft)
Testimonial
"I wanted to take a moment to express my gratitude for the exceptional support I received from the Infoglen team in Salesforce-related matters. The level of assistance provided by your team has been outstanding and I feel compelled to commend your dedication and expertise. What truly sets the Infoglen team apart is their quickness, analytical approach and commitment to ensuring that decisions are well-informed." - VP of Operations
Healthcare Technology Giant
The Challenge: Complex user interface, high licensing costs and no secure portal for hospitals to collaborate with product teams.
Our Solution:
• Implemented a custom Salesforce Experience Cloud portal
• Enabled single sign-on for secure, seamless access
• Deployed advanced search and centralized knowledge management
The Outcome
Faster case resolutions, higher customer satisfaction and improved agent productivity — all while reducing licensing overhead.
Technology Stack:
Salesforce Experience Cloud
Lightning Web Components (LWCs)
DocuSign Integration
Single Sign-On (SSO)
Salesforce Case Management
Testimonial
"Infoglen team has been exceptionally helpful, responsive to any questions or requests and closed out bugs very promptly with clear communication of timelines." - VP of Customer Success
Global Cybersecurity Leader | Partner Sales Acceleration
The Challenge: High call center volumes, slow response times and no knowledge management or feedback loop for customers and service agents.
Our Solution:
• Built a Salesforce Experience Cloud self-service portal
• Published knowledge articles for instant answers
• Enabled one-click call scheduling and customer feedback surveys
• Automated case creation and handling workflows
The Outcome
Faster case resolutions, 2× increase in agent productivity and automated case handling — reducing call center load.
Technology Stack:
Salesforce Experience Cloud
Salesforce Service Cloud
Email-to-Case
Knowledge Management
Salesforce Surveys
Testimonial
"A great team who displays strong ethics & always rises to the occasion." - Director of Service Operations
Our Experience Cloud + Partner Portal Expertise
Mobility & Autonomous Technology Leader
The Challenge: A pioneer in autonomous driving technology needed to onboard and manage a rapidly growing ecosystem of external partners. The existing process relied on manual onboarding and fragmented access controls, which created significant operational overhead, security risks and a heavy dependency on IT for user lifecycle management.
The Outcome
Faster partner onboarding, improved security through centralized identity management, seamless access to partner training via SSO and real-time visibility into partner status and readiness, while significantly reducing operational effort.
How We Did It:
• Built a Salesforce Experience Cloud partner portal with delegated partner administration
• Centralized partner and partner-user onboarding, offboarding and access control within Salesforce
• Configured Salesforce as the Identity Provider (IdP) with secure SSO into Cornerstone LMS
• Automated user provisioning and deprovisioning across Salesforce and external systems
• Enabled dashboards for real-time visibility into partner activity and training progress
Technology Stack:
Salesforce Experience Cloud
Salesforce Identity (SAML IdP)
Apex & Salesforce Flows
Cornerstone LMS (SSO & User Provisioning)
Custom Lightning Components
Global Cybersecurity Leader
The Challenge: A leading cybersecurity firm’s partner-led sales channels were experiencing significant delays due to disconnected communication and manual quoting processes. A lack of visibility across distributors, resellers and MSSPs was slowing deal cycles and hindering overall revenue growth.
The Outcome
30% faster deal closures, 27% revenue growth, improved partner onboarding efficiency and stronger partner satisfaction through a centralized Salesforce partner experience.
How We Did It:
• Built a Salesforce Experience Cloud partner portal to centralize partner interactions
• Enabled role-based access for distributors, resellers and MSSPs
• Implemented Single Sign-On (SSO) for secure, seamless partner authentication
• Empowered partners to independently create and manage customer quotations
• Integrated case management for partner support and issue tracking
Technology Stack:
Salesforce Experience Cloud
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Identity (SSO)
Role-Based Access & Permission Sets
Salesforce Experience Cloud
Implementation | FAQs
-
Q: What exactly is Salesforce Experience Cloud?
-
Q: How long does an Experience Cloud implementation take?
Timelines vary based on complexity. With our Quickstart Package, you can launch in just 2 weeks. For larger, custom portals, most projects take 6–12 weeks depending on complexity.
-
Q: What types of portals can be built with Experience Cloud?
Anything from a customer self-service portal or partner sales hub to an employee community or branded microsite, all fully integrated with Salesforce.
-
Q: Can Experience Cloud integrate with my existing systems?
Yes. Experience Cloud connects natively to Salesforce and we can integrate it with ERP, HR, marketing and other enterprise platforms so your data flows seamlessly.
-
Q: How does AI enhance Experience Cloud?
With Einstein and Agentforce, you can deliver personalized recommendations, intelligent search and even AI-powered self-service agents that cut support costs and keep users engaged.
-
Q: Is Experience Cloud secure?
Absolutely. It runs on Salesforce’s enterprise-grade security, with single sign-on, role-based access and compliance with regulations like GDPR and CCPA.
-
Q: What ongoing support does Infoglen provide after go-live?
We don’t just launch and leave. Our managed services keep your portal optimized, upgraded and evolving with your business.
