Infoglen’s mission is to help enterprises deploy & adopt new-age digital technologies like AI/ML & advanced analytics, to help them connect better with customers via deeper insights, understand customer sentiments by offering them the best answers & info quickly, and help the staff achieve more with their efforts & time
via intelligent case classifications, smart recommendations, etc.
Build a deeper bond with customers with deep insights based on past interactions, and provide personalized experiences
Prioritize leads, campaigns & cases to improve business win %
Design next steps; build predictive models for many use cases like customer churn, match offers with right customers, etc.
Discover linguistic patterns to improve customer interactions via sentiment analytics, thus improving NPS/CSAT
Increase team productivity with smart bots across channels
Strengthen brand image using image recognition, that recognizes your brand across social media platforms, etc.
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