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Service Cloud

Assist your customers anytime, anywhere and achieve service excellence with Infoglen

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Infoglen, known as an innovative leader in the Salesforce ecosystem can help your business grow & reach heights in the most accelerated, optimized and effective way. Our in-depth knowledge and expertise in Salesforce Service Cloud implementation can help you solve the following challenges:

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Poor accessibility of the customer service reps

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Long case resolution time

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Improper management of customer data

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Data security issues

Our Salesforce Service Cloud Offerings:

We empower your organization to deliver a best-in-class customer experience with tailored solutions according  to your business needs

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Increase agents productivity with a 360-degree view of your customers, available to them at their fingertips

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Resolve cases faster with easy visibility into the full context of the cases on a personalized dashboard

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Free up agents support with customized & automated approval processes and workflows -    Automate the matching of cases with the agents, based on their skills

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Automate the matching of cases with the agents, based on their skills

Track customers orders, assets etc., in one place

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170+

CERTIFICATIONS

On Salesforce Across Multiple Clouds

5     

AVERAGE CLIENT RATING

On AppExchange With Great Reviews

150+

PROJECTS COMPLETED

On Salesforce Platform

90+

ACTIVE CLIENTS

Across North America

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Some of Our Long Term Service Cloud Clients

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Empowered Change Healthcare with a seamless customer experience, simplified client communication channel and, 2x increased agents’ productivity

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Automated Interlace's processes, accelerated patients’ engagement, and provided best-in-class customer experience

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Transformed the way Google Health interacts with its customers; built a more connected healthcare system, powered by Salesforce & Infoglen

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Reinvented customer consultation experience for Google 1 resulting in 40% increase in appointments for their virtual sessions

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Boosted Entertainment Partners service capabilities with a smooth transition to Salesforce Lightning

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Boosted Voyant’s Salesforce capabilities with a smooth transition from Classic to Lightning

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