Infoglen, known as an innovative leader in the Salesforce ecosystem can help your business grow & reach heights in the most accelerated, optimized and effective way. Our in-depth knowledge and expertise in Salesforce Service Cloud implementation can help you solve the following challenges:
Poor accessibility of the customer service reps
Long case resolution time
Improper management of customer data
Data security issues
Our Salesforce Service Cloud Offerings:
We empower your organization to deliver a best-in-class customer experience with tailored solutions according to your business needs
Increase agents productivity with a 360-degree view of your customers, available to them at their fingertips
Resolve cases faster with easy visibility into the full context of the cases on a personalized dashboard
Free up agents support with customized & automated approval processes and workflows - Automate the matching of cases with the agents, based on their skills
Automate the matching of cases with the agents, based on their skills
Track customers orders, assets etc., in one place
170+
CERTIFICATIONS
On Salesforce Across Multiple Clouds
5
AVERAGE CLIENT RATING
On AppExchange With Great Reviews
150+
PROJECTS COMPLETED
On Salesforce Platform
90+
ACTIVE CLIENTS
Across North America
Some of Our Long Term Service Cloud Clients
Empowered Change Healthcare with a seamless customer experience, simplified client communication channel and, 2x increased agents’ productivity
Automated Interlace's processes, accelerated patients’ engagement, and provided best-in-class customer experience
Transformed the way Google Health interacts with its customers; built a more connected healthcare system, powered by Salesforce & Infoglen
Reinvented customer consultation experience for Google 1 resulting in 40% increase in appointments for their virtual sessions
Boosted Entertainment Partners service capabilities with a smooth transition to Salesforce Lightning
Boosted Voyant’s Salesforce capabilities with a smooth transition from Classic to Lightning
100 Century Center Ct., #301, San Jose, CA 95112, USA.
Copyright © 2021 Infoglen®