Infoglen, known as an innovative leader in the Salesforce ecosystem can help your business grow & reach heights in the most accelerated, optimized and effective way. Our in-depth knowledge and expertise in Salesforce Service Cloud implementation can help you solve the following challenges:
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Poor accessibility of the customer service reps
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Long case resolution time
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Improper management of customer data
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Data security issues
Our Salesforce Service Cloud Offerings:
We empower your organization to deliver a best-in-class customer experience with tailored solutions according to your business needs
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Increase agents productivity with a 360-degree view of your customers, available to them at their fingertips
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Resolve cases faster with easy visibility into the full context of the cases on a personalized dashboard
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Free up agents support with customized & automated approval processes and workflows - Automate the matching of cases with the agents, based on their skills
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Automate the matching of cases with the agents, based on their skills
Track customers orders, assets etc., in one place
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170+
CERTIFICATIONS
On Salesforce Across Multiple Clouds
5
AVERAGE CLIENT RATING
On AppExchange With Great Reviews
150+
PROJECTS COMPLETED
On Salesforce Platform
90+
ACTIVE CLIENTS
Across North America
Some of Our Long Term Service Cloud Clients