Agentforce All Services

Agentforce Implementation

Build and integrate customized Agents that empower teams, streamline operations and enhance customer experiences.

Infoglen: Your Trusted Partner for Agentforce Implementation

As a Salesforce Crest Consulting Partner, Infoglen implements AI-powered Agentforce solutions for your sales, service and operations teams.

From automated lead qualification and smart pipeline management to real-time case handling and integrations with tools like AWS Zero-Copy, we help organizations unlock the full potential of Agentforce.

With a strong foundation in AI, automation, and data security (ISO 27001:2022 certified), Infoglen is your strategic Agentforce partner.

Agentforce Solutions Tailored for Every Business Need

Elevate your sales performance with AI-driven opportunity insights, real-time dashboards, and advanced forecasting-all built on Salesforce.

Focus on high-potential prospects by leveraging predictive lead scoring and guided selling.

Automated Lead

Qualification

Leverage AI to diagnose potential roadblocks by analyzing past meeting notes and activity history.

Faster Deal

Progression

Track and prioritize opportunities with intuitive dashboards that update in real time.

Smart Pipeline

Management

Agentforce suggests the most effective next steps based on your custom Sales Rule Book, without needing constant manager input.

AI-Guided Next

Steps

Identify upsell/cross-sell opportunities sooner and close deals faster with data-backed decisions.

More Revenue

Streams

Quickly generate contextual, ROI-driven sales emails, to engage prospects with compelling content.

Personalized & Effective Communication

Combine external data from AWS (and other cloud sources) with Salesforce in real time- all without creating duplicate data sets.

Access AWS data directly in Salesforce without replication, minimizing storage costs and complexity.

Zero-Copy

Architecture

Trigger real-time actions or notifications in Salesforce when external data updates.

Automated

Workflows

Leverage AWS’s robust infrastructure and Infoglen’s best practices to ensure secure, high-volume data handling.

High Scalability & Security

Deliver exceptional support experiences with omnichannel case management, integrated knowledge bases, and automated workflows.

Provide agents with a comprehensive summary of previous customer interactions, allowing them to understand the context immediately.

No More Repetitive Conversations

Offer continuous support and avoid duplicate action with seamless handover between AI-powered bots and human agents.

24/7 Seamless

Support

Ensure a consistent and seamless customer experience across all channels, including live chat, email, WhatsApp, and voice.

Omnichannel

Support

Reduce agent workload significantly by automating key processes such as order tracking, refund processing, case escalation, and follow-up emails.

Automated Case Management

Utilize trend detection capabilities to identify potential customer and product issues early, allowing for timely intervention and minimizing negative impact.

Improved Issue Management